Human Resources Manager

Steve G. Carlton

**** ******** *****, **********, ** 60586

815-***-**** • **********@*****.***

www.linkedin.com/in/scarlton

SUMMARY

Human Resources professional with extensive experience creating, implementing and facilitating innovative

and effective people strategies, processes and programs and demonstrated success in all areas of HR

desiring a Senior Human Resources Manager role. Demonstrated ability to partner with business leaders

to influence employees towards achievement of organizational goals. Vast employee relations experience

with ability to assess and resolve a broad range of issues. Recognized for exceptional training, facilitation

and written communication skills as well as providing outstanding service to both internal and external

clients. Expertise includes:

Leadership Development & Training Performance & Talent Management

Employee Relations & Teambuilding Recruitment & Selection

PROFESSIONAL EXPERIENCE

H&R BLOCK TAX SERVICES, INC., Kansas City, MO Since 2001

Regional Human Resources Manager, Lemont, IL

In this newly created position, served as business partner to local divisional field leadership and field

support office personnel in leadership training, talent and performance management, employee relations and

recruitment and selection of staff. One of two HR Managers within 9 state division supporting over 70

full-time managers and nearly 1,000 retail tax locations. Mentor and trainer to new Human Resources

Managers. After Regional Human Resources Manager position was eliminated in 2010 as part of a

company reorganization, hand-picked to remain with company supporting local District Manager as a part-

time HR associate.

Successfully introduced and implemented field HR leadership role in Chicago region by developing a

high level of trust with local leadership and staff leading to increased associate satisfaction and

managerial effectiveness.

Facilitated the investigation and resolution of numerous employee relations issues from complex,

challenging situations to minor issues which resulted in a more satisfied work force.

Conceived and implemented strategies to increase level of inter est in, and number of applicants for,

seasonal positions. Significantly increased number of inquiries for all seasonal positions as well as

quality of hire. Attended 35 job fairs resulting in over 500 tax school registrations and nearly 6,000

inquiries.

Served on over 30 cross-functional teams in creating and delivering programs resulting in a better

trained and more effective workforce.

Initiated, created and implemented many process improvement programs related to key business

priorities, which increased associate satisfaction, compliance and execution.

Facilitated and led talent management calibration process to ensure “right fit” candidates for critical

tax office and district leadership positions.

Selected to develop and facilitate training sessions focused on leadership development at 9 different

national meetings.

Established and led annual food and fund drive at start of each tax season to benefit the Greater

Chicago Food Depository. Motivated seasonal staff to donate 37, 000 lbs of food and $22,800.

Created and delivered Situational Leadership exercises to field staff that directly related to key business

priorities to increase level of understanding in the use of Situational Leadership principles to achieve

organizational goals; exercises later rolled out across entire organization.

CAREER EDUCATION CORPORATION, Hoffman Estates, IL 2000 - 2001

Human Resources Manager, Chicago, IL

Led Human Resources department for 200-employee Design College located in Chicago’s Loop. Coached

and counseled college leadership team and President regarding all Human Resources issues.

Introduced many employee relations and leadership training activities including Monthly Employee

Newsletter, All Employee Meetings, “First Friday” Employee Professional Development Programs and

“Mastering Management Mondays” to increase associate communication, satisfaction and

performance.

Installed short-term disability benefit for employees after determining high degree of need for benefit.

1998 – 2000

SUPERIOR NATIONAL INSURANCE GROUP, Calabasas, CA

Regional Human Resources Manager, Chicago, IL

Performed all Human Resources activities for 10 office region across 7 states. Coached and counseled

branch and regional managers regarding all Human Resources issues.

Established standardized performance review process for all employees leading to timely and effective

delivery of associate performance reviews.

Created and delivered management training programs on interviewing skills, performance management

and harassment prevention to ensure a well-trained workforce.

1992 – 1998

MANORCARE HEALTH SERVICES, INC., Gaithersburg, MD

Regional Manager of Human Resources, Lombard, IL (1996 – 1998)

Led Human Resources activities for 10 nursing facilities. Trained and advised facility and district staff on

company leadership principles and federal and state HR regulations.

Guided recruitment and training process during company re-engineering initiative. Created procedures

for new centralized recruitment structure and prospected 40 new recruitment contacts.

Facilitated cluster HR meetings to increase teamwork among facilities .

Represented company during union grievance process and 9 discrimination charge fact-finding

conferences each resulting in a finding of no probable cause.

Facility Human Resources Director, Oak Lawn, IL (1992 - 1996)

In this newly created position, implemented and directed all areas of Human Resources for 180 -employee

long-term care nursing facility. Trained new Human Resources Directors. Promoted to Regional Manager

of Human Resources.

HYATT HOTELS CORPORATION, Chicago, IL 1989 - 1992

Employment Manager, Milwaukee, WI (1990 – 1992)

Recruited, interviewed and hired all line and management staff for 484-room Hyatt Regency Milwaukee.

Assisted Human Resources Director in all areas of HR management.

Benefits Manager, Milwaukee, WI (1989 – 1990)

Administered all employee benefit programs. Promoted to Employment Manager.

EDUCATION

BBA, Industrial Relations/Human Resources, University of Iowa, Iowa City, Iowa

PROFESSIONAL DEVELOPMENT

Certified Situational Leadership Trainer, Center for Leadership Studies and H&R Block

Facilitation Skills, Development Dimensions International and H&R Block

Certified “Targeted Selection” Facilitator, Development Dimensions International and H&R Block

Contact this candidate