Customer Service Medical Assistant

Kristina DeLoatch

**** ********* **.

Philadelphia, PA 19146

267-***-**** (C)

********.********@*****.***

Objective: To seek employment in a professional environment where I can have room for

advancement.

Skills:

Clinical: Sterile trays, injections, EKG, autoclave techniques, venipuncture, vital signs, physical

therapy modalities, urinalysis, injections (intradermal, deltoid, intramuscular deltoid,

subcutaneous), capillary punctures, asepsis, spirometry, centrifuge, glucometer, Snellen

Chart

Administrative: ICD-9/ CPT coding, patient charting, telephone skills, strong interpersonal skills,

customer service skills, charting patient information

Computer: Microsoft Word, Excel, Power Point, Internet, working knowledge of telecommunication

equipment

Certifications: CPR/First Aid Certified, HIPAA

Experience:

2010 Census 2010; Philadelphia, PA

Crew Leader Assistant/Enumerator

Went door to door collecting information from residences in my neighborhood that have

not sent back the 2010 Census form. Finger printed co-workers for their criminal

background checks. Assisted and collected work from co-workers and handed it into the

Crew Leader.

2010 Homemaker Services; Philadelphia, PA

Home Health Aide

Provide assistance to disabled patients around the house and with daily livings such

as mop, sweep, vacuum, make beds, cleaning rooms and taking out the trash.

2009 Sky Medical Associates; Philadelphia, PA

Medical Assistant Externship

Interviewed patients and performed triage, including vital signs and recorded

information on patients’ charts. Prepared treatment rooms for patient examinations.

Performed up to 30 injections weekly, performed venipuncture, prepared blood

samples for testing and notified patients of test results. Administered physical therapy

modalities. Processed insurance claims, scheduling appointments, calling patients to

confirm appointments, faxed, filed and copied records for patient folders.

2007 Web Pulse; Philadelphia, PA

Sales Representative

Provided customer service with floor merchandise phone orders responsible for

increase in sales. Successfully managed cash, check and credit card as payments for

purchases. Completed order forms pertaining to newspaper subscriptions.

2006 Shapes 'N' More Hair Salon; Philadelphia, PA

Administrative Assistant

Provided customer service, escorting customers to get their hair washed, scalp

massaged and to conduct other beauty processes. Responded to telephone requests

for hair and other beauty treatments, making appointments, entering treatment type,

and performed data entry of customer information. Restocked merchandise

and restocked linen for use.

Education:

2008 to 2009 Thompson Institute, Philadelphia, PA

Medical Assistant Diploma

2003 to 2007 Martin Luther King High School, Philadelphia, PA

Diploma Awarded/ Math Honor Student

References: Available upon request

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