Manager Sales
Resume:
Art Guzman
Cooper City, Florida 33328
Telephone 954-***-****
E-mail: **************@*******.***
COLLECTIONS SPECIALIST
1. Ability and willingness to accept any task to prove proficiency in
any position, in the event that over qualification may be a concern.
2. Dedicated over 26 years of experience in the collection and legal
industry with emphasis in operations and legal procedures
3. Seasoned professional with experience in all aspects of commercial
and consumer debt collections with a strong focus on management,
negotiate favorably, business operations, settlement, bankruptcy,
civil procedures, executions and legal strategies.
4. Excellent verbal, written, interpersonal communication and business
savvy skills
5. Strong creative and detailed problem-solver leader with the ability
and focus to make expedient quick decisions
6. Fully Bilingual (English/Spanish) and computer literate ( IBM
AS/400, Windows, MS Word, Outlook, DebtNet Custom Collection
Software, Accurint / Lexis Nexus and Internet Skip Tracing
Investigations
EXPERIENCE
Business Consultant/ Collector / Skip August 2010 - May 2011
Tracer
OFFICES OF HENRY ROSEN & ASSOC. LLC,
Davie, Florida
Responsible for developing the start of the business for the Managing
Member. administered accounting books, reports, licenses, monthly
budget and expenses. Other responsibilities included skip tracing,
commercial and consumer collections, bank deposits and posting,
contacting; new prospects, debtors, clients, investors, vendor,
attorneys, and accountant. Also, negotiated payments, settlements or
payment arrangement on accounts and collected client A/R. Responsible
for the maintenance and procurement of client contracts as well as
policies and procedures.
Director of Collections / Operation October 2002 - November 2010
Manager
GRIFFIN & ASSOC. LLC,
Pompano Beach, Florida
Responsible for the execution of the company objective plans by
developing and executing strategic actions to increase productivity in
Sales, Collections and Operations. Created, implemented, evaluated and
monitored all staff members to ensure adherence of the budgeted goals.
Managed and supervised Administrative staff, Collection staff and Sales
staff. Responsible for all consumer and commercial collection
activities in order to ensure resolution. Managed legal forwarding
files, collected and filed suit against client delinquencies, attended
pre-trial hearings, and mediation on legal cases. Counseled, problem
solved and negotiated on behalf of the business.
President / Director of Collections / May 1996 - October 2002
COO
INTERNATIONAL RECOVERY FIRM INC,
Fort Lauderdale, Florida
Responsible for the execution of strategic calculations on collecting
commercial and consumer third party delinquent debts. Balanced and
reviewed accounts payable, and receivables. Established procedures
with managers to produce a high volume of consumer and commercial
telephone contact as required by the company call center. Managed,
analyzed and compiled reports on collected funds. Responsible for
managing the managers for proper staff recruiting, training and
supervisory programs as well as supervision of administrative staff and
collection manager. Member of the Employee Grievance Committee. Member
of the Board of Directors. Ensured compliance of County, State and
Federal regulations and Laws.
Achievements include:
o Automated strategies with staff and successfully increased collection
recovery of funds and placement of new cases with above average rate.
o Created and executed Sales Development with CEO and sales strategies
and was able to achieve an average of over 1mil in monthly delinquent
account placements.
o Created and compiled reports, including statistical and collection
market trends. Monitored and tracked the growth of human resources,
payroll and the collection industry.
o Created, implemented, evaluated, corrected, supervised and monitored
all management staff members budgeted goals and achievements.
OTHER PROFESSIONAL EXPERIENCE
COLLECTION MANAGER, COLLECTOR 1993 To 1996
CREDIT ACCOUNTS TRANSACTION SYSTEMS,
Lauderhill, Florida
RECOVERY SPECIALIST- 1993 To 1993
LAW OFFICES OF LLOYD SILVERMAN/ USB
Oakland Park, Florida
ASSISTANT BRANCH MANAGER, COLLECTOR 1987 To 1993
TRANSWORLD SYSTEM INC / CREDIT MANAGEMENT SERVICES
North Miami Beach, Florida
COLLECTOR 1986 To 1987
DENRICH LEASING
Miami, Florida
PRE-LITIGATION MEDICAL COLLECTOR 1985 To 1986
LAW OFFICES OF HAYTT, HAYTT AND LANDAU
Miami, Florida
PROFESSIONAL AFFILIATIONS & CERTIFICATIONS
o Member of the American Collectors Association (International
Recovery Firm).
REFERENCES
Carol Bilotti All Florida Tax Consultant former State Auditor-
Tiffany Brown Attorney at Law and Evan Baron Attorney
at Law-954-***-****
Lutchmie Chand Ultimate Transportation Service, Coldwell Banker,
Former VP of The International
Recovery Firm-954-***-****
Miriam Gonzalez TD Bank, Business Banker-954-***-****
Neil Saul The Report Card Business Consultant-
954 954-***-****
Contact this candidate