Insurance Office

Dennise Bocanegra

**** * ***** ***

Avondale, AZ 85392

***********@*****.***

623-***-****

Objective To obtain an Office/Clerical position in which my customer

service, bookkeeping,

Personal, clerical and general office skills will

contribute to greater office efficiency and productivity.

Education [Sept. 2000 - Jun. 2004] La Puente High

School La Puente, CA

High School Diploma

[Nov. 2007 - Dec. 2006] Glendale

Community College Glendale, AZ

[Jan. 2007- Oct. 2009] Rio

Hondo Community College Whittier, CA

General Education

Relevant Skills . Developed ability to work in a fast-paced

atmosphere.

. Ability to make sound decisions and use good judgment.

. Hard-working, detail oriented, dependable, efficient,

organized, and honest.

. Working knowledge of Excel, Word, and medical software

programs.

. Capable of prioritizing a large workload.

. Bilingual Spanish/ English

Employment

[Oct 2010-Present] Optimus

Transportation, LLC Phoenix, AZ

Office Manager/Dispatcher

. Worked from home office where I managed

AR/AP. made sure all drivers were up to date

with their licensing, log books and

fuel receipts were kept in order for each driver. I dispatched 4

drivers for the company I would find

them work using a load board then would fill out needed

Spoke with drivers and Brokers

daily. Once load was delivered I

would give broker confirmation call then. Sent proof of delivery to

our factoring company so they could

then pay us for the load.

[Jan 2010- Oct2010] Biltmore

Ear, Nose and Throat Goodyear, AZ

Receptionist

.Check-in Desk greet and admit patients,

take paper charts back to assigned doctor. Make sure

Insurance cards and ID's were

scanned into paperless system and patient insurance was active.

I had to verify each and every

appointment had a needed referral and or authorization from

insurance for in office procedures.

Prep charts starting 2 weeks from present date to reassure all

authorizations are up to date. Cross

Cover check out station, referral station and if needed walk

patient back to room and prep for

apptointment. Answer incoming calls, take hospital messages

for our physicians who were on call.

[Jan 2008 - Jan 2010] San

Gabriel Valley Diagnostic Center. West Covina, CA

Scheduling and Admissions

. Schedule patient exams with both patients

and doctors offices using paperless MedQ

Software, confirm and cancel

patient exams, answer multiple phone lines, verify insurance

eligibility, check if exams require

authorization or pre certification, follow up on needed blood

work for certain patients needed

from the referring physician's office. Register and admit

Patients, For both scheduled exams

and walk in x rays, balance out cash box, prepare patient

paperwork for following days

schedule, translate for MRI, ultrasound, and x-ray technicians.

[Nov 2006 - Jan 2008] Northwest

Chest Consultants Glendale, AZ

Receptionist

. Check out desk where I collected

patient co-pays, consulted and collected patient payments who

either had outstanding balances

or were sent to collections, entered patient payments into the

computer, translated for Spanish

speaking patients, scheduled patient appointments, answered

patient and hospital calls, paged

on-call doctors at hospitals

[Jul. 2005 - Nov 2006] Desert

Valley Pediatrics Phoenix, AZ

Front Office Clerk

. Data entry for new Electronic Medical Record System (Logician)

I transferred patient

Information into computer, prepared

them to be individually scanned, I also scanned

each chart into computer, Scheduled

using Centricity Practice Management. Over the

phone triage, translated for doctors,

verified both private and state insurance. Called in

Prescriptions for patients looked up

immunizations using ASIIS system.

References available upon request

Contact this candidate