Customer Service Manager

Sherin Thomas

S * Charles Plaza, Apartment *** • Baltimore, Maryland 21201

571-***-**** *************@*****.***

Restaurant Manager

Sherin Thomas

S 8 Charles Plaza, Apartment 408 • Baltimore, Maryland 21201

571-***-**** *************@*****.***

CORE COMPETENCIES PROFILE

Well qualified professional with proven track record of generating

Quality Control Standards

outstanding sales and maintaining positive customer service results.

Demonstrate expertise in interpersonal relations, labor and quality

Customer Needs Assessment

control, and Federal Occupational Health (FOH) operations. Equipped

with reputation in maintaining excellence, integrity, and leadership

Budget Management under exceedingly demanding environment. Successful in developing

thriving business ventures to meet innovative market–niche demands.

Creative Problem Possess excellent written and verbal communication skills; multilingual

Solving in English and Hindi.

•

Exemplify exceptional interpersonal and relationship

Public Presentations

building skills.

Possess strong leadership, strategic planning, project

Workflow Planning

management, and team building expertise.

and Prioritization

Efficiently motivate the team by implementing high

standards of performance.

Coaching and Staff

Adept at working under pressure and maintain high energy

Development

level in an industry that emphasizes speed, flexibility,

decisiveness, and organizational skills.

Regulatory and Safety

Proficient in anticipating and analyzing problems resulting to

Compliance

development of effective solutions.

•

PROFESSIONAL EXPERIENCE

Food and Beverage Operations

Time and Resource Manager

Optimization

Krazi Kebob • Towson, MD, USA

EDUCATION

• Provide keen oversight to the general functions of the

•

business, including operations management, financial

Master of Science in International Hospitality

•

management, human resource administration, sales and

Management

marketing, and regulatory compliance.

Jul–Apr 2011

•

Baltimore International College

•

• Closely monitor member and staff activities to ensure a

• Baltimore, MD

positive dining experience for every guest.

•

• Identify and evaluate key financial data and performance

indicators.

TECHNICAL ACCUMEN

• Streamline controllable spending in an on–going effort to

Proficient at Microsoft Office applications (Word, Excel, meet weekly overhead expenditures.

PowerPoint, and Outlook)

• Maintain customer relations and coordinated promotions to

drive new business opportunities and maximize profitability.

• Supervise all aspects of catering services, bookings, and

payments.

• Select or create successful menu items based on many

considerations, and assign prices based on cost analysis.

• Resolve customer complaints about food quality or service.

Sherin Thomas

S 8 Charles Plaza, Apartment 408 • Baltimore, Maryland 21201

571-***-**** *************@*****.***

Contact this candidate