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Customer Service Manager

Location:
Thomasville, GA, 31757
Posted:
January 03, 2013

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Resume:

Melinda Coleman

*** ****** ***** ******

Thomasville, GA

229-***-****

abgsxa@r.postjobfree.com

OBJECTIVE

Seeking a position with an organization which will allow me to fully

utilize my communication, organizational and problem solving skills.

WORK EXPERIENCE

Orlando Health, Orlando, FL

May 2008 - September 2011

Unit Secretary

. Responsible for doing paperwork for admits, carrying forward doctor's

orders, ordering tests, patient transfers and making appointments for

patients after release from hospital.

. Transcribed Physician's Orders.

. Kept track of the nurse to patient ratio utilizing Cost Keeper

. Ran ad-hoc reports out of KRONOS for management and to ensure that

scheduled shifts were covered.

. Ensured that Admissions/Discharges were properly done.

. Ordered Operating Rooms supplies as needed and verified invoice

amounts matched orders.

University MRI, Boca Raton, FL

August 2007 - September 2007

Billing Specialist

. Post Charges

. Customer Service

. Billing / Insurance claims

Booth Companies, Tallahassee, FL

March 2007 - September 2007

File Clerk / Office Assistant (Part-time)

. File

. Answer Phones

. Assist Office Manager

ATC Healthcare (The Phoenix), Thomasville, GA

January 2006 - May 2007 (part-time)

Social Service Aide

. Admitted patients into the facility.

. Conducted drug screens and also checked for vital signs.

. Monitored Consumers

. Took Consumers to group meetings

Eckerd Pharmacy, Thomasville, GA

April 2004 - July 2005

Lead Pharmacy Tech I

. Lead Pharmacy Tech where I transcribed and filled prescriptions.

. Provide customer service and best practices to clients on their

specific prescriptions and other general inquiries.

. Created/updated schedule for the team and ensured the proper number of

employees were available for each shift.

. Ordered medicine and supplies as needed and updated inventory system

to reflect newly acquired products.

EDUCATION

Thomas University, Thomasville, GA 2011

Bachelors of Science - Interdisciplinary Studies w/ emphasis in Psychology

Kaplan University (Online), Davenport, IA 2012

Masters of Science Public Health w/ emphasis in Epidemiology

TECHNICAL SKILLS

. Microsoft Office (Word, PowerPoint, Excel) TraceVue

. KRONOS

Sunrise Patient Portal



Contact this candidate