Customer Service Representative

Russell Aviles

P.O. Box ***** ( Lakeland, FL ****4( 863-***-**** (

************@*****.***

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Objective

To gain employment wherein I will be able to utilize my knowledge and

skills in Information Technology.

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Skills

. Microsoft Office Suite

. Troubleshooting network connectivity

. Ability and willingness to learn quickly and easily

. Work on team and individual projects

. Experience with remote connectivity and VPN connections

. Troubleshoot PC hardware and software issues

. Troubleshoot Windows XP and Windows 7 issues

Education

Traviss Career Center - Lakeland, FL, Graduated 10/08

Polk State College - Lakeland, FL, Degree expected 5/12

Heritage High School - Lynchburg, VA, Graduated 6/05

Certifications

CompTIA A+ Certified IT Technician

CompTIA Network+ Certified Professional

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Employment

Radiology and Imaging Specialists Help Desk Analyst Lakeland, FL

December 2009- present

. Handle incoming calls quickly and easily for multiple facilities and

hospitals

. Updated company intranet website

. Documented tracking of inventory

. On call service provided for multiple hospitals

. Update and create PDF questionnaires and e-forms for the company

. Knowledge of GE Centricity RIS

. Experience with VPN connections

. Experience with Remote connectivity applications such as Log Me In,

DameWare and Remote Desktop

. Set up and maintain PC's for employees.

. Troubleshoot server that handles outgoing and incoming radiology

images

Traviss Help Desk Specialist (Volunteer) Lakeland, FL

January 2007 - October 2008

. Handle service requests on the largest of any Polk County School

network

. Document service request quickly and accurately with Track It! system

. Build and upgrade PC's

. PC repair

. Troubleshooting networked connectivity

. Removal of malware

ICT Group Inc. Customer Service Representative Lakeland, FL

Oct 2005 - Dec 2008

Contact this candidate