Customer Service Sales

Joshua J. Turner ***** Vine Harvey, IL *****

Phone: 708-***-**** Cell: 305-***-****

Email: **************@*****.***

Introduction

My previous employment history shows that I have an extensive customer service and retail

industry background where my job was to represent their interests while ensuring customer

satisfaction in the process. I have learned new skills at every opportunity I have had, even the

positions I held for short periods of time.

I have worked in jobs with quota based goals, where deadlines are paramount, and under

extreme pressure. I have met and exceeded those goals, being rewarded with service bonuses or

even promotions in some instances. I have sold phones before twice and as such, I am very familiar

with the sales process with phones.

Objective In Regard To This Position

My goal is to obtain long-term employment by starting in an entry-level position with the

opportunity for advancement based on personal strengths and productivity for my employer.

Career Goal

My long-term goal is to work in Human Resources Management. After getting my degree, I

want to continue to work in Administration. I believe leadership is an important quality in a

business setting because without good leaders, there is confusion on priorities in the workplace. I

believe all successes of a business lie in the ability and knowledge of its associates to do their jobs

not only properly, but as efficiently as possible.

Related Work Experience

The Home Depot Hammond, IN

Sales Associate / Associate Coach March 2010 – Present

March 2010: Hired in as a Seasonal Garden Associate

May 2010: District Winners of Garden Gold Cup for most organized department

Re-certified to drive sit-down and stand-up forklifts, electric pallet jack, aerial work platform,

and electric ladder / scissor lift

June 2010: Received first Homer Badge for excellent customer service

Moved to Paint Department

Trained on Store-to-store Transfers

July 2010: Trained in Privacy Awareness and Ethics Basics

September 2010: Qualified for profit sharing

November 2010: Trained as a Backup Cashier and certified to work Returns and Self Checkout.

Learned to use Mobile POS

Trained in Associate Coaching, Leadership, and Talent Development, Loss Prevention, Serving Spanish

Customers, Handling Hazardous Materials

January 2011: Received second Homer Badge for customer service and helping in other departments

Signed up for EOC Committee to raise funds for company functions

Moved back to Garden Department to prepare for spring and summer season, which makes

a large percentage of store sales plan.

February 2011: Received third Homer Badge for receiving the most notices for helping fellow

associates around the store with their customers

Signed up for the InFocus Team, to promote safe workplace practices, quality customer

service, and shrink awareness

Trained in Receiving and Lead Generation

March 2011: Officially designated as an Associate Coach- partnering with new hires to make sure they

can carry out basic fundamental operations and tasks efficiently

Also qualified for profit sharing again

April 2011: Received fourth Homer Badge for working to make plan for the week during our busiest

week of the year, despite being short staffed that week

July 2011: Received fifth Homer Badge for resolving complaints of a difficult customer who my

supervisor was having trouble with

September 2011: Received sixth (Silver Level) Homer Badge for helping my supervisor again

and providing excellent customer service and conflict resolution

GAP Inc. Oakbrook, IL

Sales Associate November 2009 – February 2011

Greeting customers, helping them find items

Responsible for providing a pleasant store experience

Doing inventory, maintaining the quantity of items on the sales floor, pulling short-stocked

items from the stockroom

Answering the phone, doing inventory checks and searches for other stores, and transfers if

necessary

United States Navy Great Lakes, IL

Airman Apprentice August 2009 – October 2009

Assigned a position within my division where I was responsible for the packaging, shipping, and

transportation of postage and parcels for approximately 80 people

Doing paperwork and maintain day to day schedules of an entire division and trained six

assistants and replacements

Later promoted again and responsible for all of the mail in the building (approximately 800 people), and

trained three assistants and two backup assistants to keep operations running smoothly

Responsible for the appearance of my division, making schedules where recruits

could maintain the condition of their working uniforms at night

Stood compartment and building watches as a sentry, responsible for building access,

compartment security, and passing messages between Senior Enlisted personnel and

Commissioned Officers

Americall Group Inc. Lansing, IL

Customer Service Rep October 2008 – November 2008

Working in an outbound call center environment selling products such as insurance policies,

leisure packages, and medical supplements

RadioShack Calumet City, IL

Sprint Specialist September 2007 – December 2007

Activating new lines of service over the phone with Customer Care along with filling out paper

contracts for one and two-year upgrades and filing paperwork accordingly

Responsible for resolving any customer satisfaction issues post-sales, follow-up calls, saving

sales via exchanges to avoid returns

Receiving and transferring inventory into stock from the warehouse and inter-store transfers

Handling cash, credit, and debit transactions at a register and counting the drawer at the end of

the day to make sure it is even, along with dropping store deposits at a bank

Fonetopia Calumet City / Orland Park, IL

Assistant Sales Manager September 2006 – May 2007

Promoted to Assistant Sales Manager in March 2007, drove up store sales by 110% over 2 months leading

our store

Training new employees and conducting interviews, making employee schedules and checking paperwork

from sales transactions

Ordering and tracking inventory, keeping track of paperwork, and opening or closing the store on

rotating shifts (key holding responsibility)

Other Work Experience

Chicago Transit Authority - Combined Rail Operator

Chicago, IL June 2008 – September 2008

MiJack Products, Inc. - Mechanic Apprentice

Hazel Crest, IL June 2007 – September 2007

Kickert Bus Lines - Driver

Lynwood, IL November 2006 – February 2007

Schneider National Carriers - Fleet Driver (Van Division)

Gary, IN June 2005 – July 2006

FedEx Ground - Package Handler

Bedford Park, IL May 2003 – January 2004

Walgreen’s - Service Clerk / Head Cashier

Harvey, IL August 2001 – April 2002

Jewel-Osco - Service Clerk

Homewood, IL February 2001 – August 2001

Education

High School

Marian Catholic – Chicago Heights, IL

Attended freshman and sophomore year

Thornwood – South Holland, IL

Graduated class of 2002

College

South Suburban College – South Holland, IL

General Education

Courses Taken: English Composition, Speech, Art History, 2D and 3D Design, College

Algebra, Psychology, Humanities, Drawing, and Sculpture

Ivy Tech Community College – East Chicago, IN

Accounting major

Currently attending to pursue Accounting Certificates in Bookkeeping and

Fundamental Payroll

Current major in Accounting to receive A.A.S. degree

References available upon request

Contact this candidate