Customer Service Manager

Professional Experience:

.

. Lead the successful conversions of pharmacy computer systems and kept

projects under budget.

Increased profitability by reducing inventory and staff without adversely

affecting customer service.

.

. Managed only pharmacy in district to win award for meeting sales goals.

.

. Increased productivity and efficiency by writing data base programs,

scripts, and standing physician orders.

.

. Improved customer satisfaction by training pharmacist and staff how to

provide prompt courteous service, maintain adequate inventory, utilize

safe pharmacy practices.

.

. Skilled communication abilities and personable one-on-one skills.

.

. Talented at learning technically difficult concepts, and then teaching

others.

. Proficient in budgeting and accounting methods.

.

. Skilled in preparation of policy and procedure manuals, training and

reference materials, and other documentation.

. Experienced in scheduling, payroll, and staff supervision.

. Interpreted physician orders. Ensured the prompt and accurate delivery of

medications. Prepared compounds, IVs, TPNs, and Chemotherapy. Screened

patient profiles for allergies, adverse reactions, contraindications, and

duplication of therapy. Monitored patient compliance. Provided drug

information and counseling. Involved in continuous quality improvement.

WORK HISTORY:

.

. ECKERD DRUG COMPANY / BROOKS / RITE AID Wilmington, North

Carolina

. Position: Pharmacist in Charge 2004 to 2010

. Publix Supermarket, Brandon, Florida

. Position: Pharmacy Manager 1999 to 2004

.

. ECKERD DRUG COMPANY, Brandon, Florida

. Position: Pharmacy Manager 1997 to 1998

.

. COLUMBIA BRANDON REGIONAL MEDICAL CENTER,

. Brandon, Florida

. Position: Pharmacist - Pharmacy Project Team 1994 to 1997

. TAMPA GENERAL HOSPITAL, Tampa, Florida

. Position: Pharmacy Systems Analyst, 1987 to 1994

. HALIFAX MEDICAL CENTER, Daytona Beach, Florida

. Position: Pharmacy Supervisor, 1983 to 1987

EDUCATION:

. Tampa College, Masters in Business Administration, Overall GPA: 4.0

. Florida A & M University School of Pharmacy, Bachelor of Science,

Overall GPA: 3.65

HONORS:

. Summa Cum Laude, School of Business

.

. Scholarship Award: School of Pharmacy

.

. AKM Honors

.

. Dean's List

.

LICENSES:

. North Carolina Registered Pharmacist

.

. South Carolina Registered Pharmacist

.

. Florida Registered Pharmacist

.

. Georgia Registered Pharmacist

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