Sales Customer Service
Resume:
Steven G. Winston
Merion Station, Pa. 19066
************@*******.***
Management and business operations profile
Business manager with expertise in all facets of business operations from
customer relationship management, to factory floor, to the boardroom with
P&L responsibility in both manufacturing & retail businesses. Strong
emphasis on direct sales both B2B and in home. Have developed business
plans, operated multi-site retail locations and have had equal success with
both local business ventures and Fortune 100 companies.
Steelway Cellar Doors & Precast, LLC.
Manufacturers Representative January 2007 to July 2011
Working from the factory in King of Prussia, Pa. I am one of two In Home
Sales Estimators for a unique line of pre-cast concrete Basement Egress
Systems. Covering a four state territory with a company vehicle I field
sales inquiries from a diverse cross section of home owners and quality
home improvement contractors who need to have our Egress products
installed. I have since my hiring successfully negotiated and sold over 700
installations with an average sale price of $5,000.00. As a regular part of
company sponsored sales efforts I work up to twelve different home shows
annually presenting our products and services to prospective customers.
Empire Today, LLC.
Independent sales representative May 2004 - December 2006
As an independent sales representative, consistently met or exceeded sales
above the company average.
Remained within the Top 20% of sales reps company-wide for one call close.
Remained in the top 25% of national sales force for dollar per yard
installed. Serviced residential & commercial accounts on a one call close
cycle.
eBay Sales
Silver Level POWER SELLER March 2002 - April 2004
Achieved SILVER LEVEL POWER SELLER status within the eBay sales community
.
Innovated by offering free priority mail delivery for every 40 roll or
more purchase.
Sold over 5000 rolls of photographic film in the first four month of
launch.
Disposed of all three stores inventory, machinery, and fixtures on eBay and
started selling antique & vintage photographic equipment.
Superstar Photo
Sole Proprietor / GM January 1994 - March 2002
Created business plan strategy that resulted in the acquisition of 3 photo
specialty retail stores, known as MINILABS.
Successfully operated a multi-site business and grew a profitable customer-
base with an emphasis on quality, and customer service.
Trained all employees in the use of sophisticated photo finishing, test and
calibration equipment, camera and photo accessory sales & customer service.
Developed and implemented Customer Service manual used in training of all
new hires.
Captured lucrative market segments that increased profits in the stores by
over 28%.
Led the local industry in the introduction of state-of-the-art digital
services.
Acquired the newest digital technology that also opened new markets.
As market trends changed, created and executed a successful exit strategy
selling on eBay.
The Equitable Financial Services Co.
Sales Representative April 1990 - June 1993
Acquired NASD series 6 & 63 licenses in less than 6 months.
Adapted to corporate mind-set from business owner rapidly. Pursued and
benefited from the strong emphasis on education. Met all established sales
quotas.
Truck Container Systems & Manufacturing, Corp.
President June 1976 - April 1989
As the owner of an original equipment manufacturing company with a patented
line of hydraulic lifts and over the road trailers I operated the business
through its inception to a multi-million dollar entity.
Business-to-Business Solution sales. Customer-base of Fortune 100
companies. (J. C. Penney, Sears Roebuck & Co., Keebler & Sunshine Biscuit, Macy's, Burdines Department stores, U. S. Navy Resale System)
Introduced lean manufacturing concepts that permitted company expansion and
captured significantly greater market-share.
Built a business plan and proposal that won a contract that became 25% of
annual sales.
Oversaw and directly managed negotiations for all aspects from customer
acquisition meetings to product delivery.
Oversaw all facets of business operations: production scheduling,
inventory, purchasing, logistics, finance and accounting.
Created and executed successful exit strategy that resulted in multi-year
commercial leases on owned property.
Educational Background
Bachelor of Arts American University
Functional Skills:
1. Ability to create compelling messages about an organization's mission.
2. Ability to understand and integrate research into key messages.
3. Managing the development of marketing programs and materials.
4. Excellent presentation and communications skills; written and oral.
5. Proven manager of staff and outside consultants/advisors.
6. Conversational Spanish language fluency.
Technical Skills:
1. PC/Mac operating systems.
2. Microsoft Office Suite
3. Familiarity with CRM software programs such as ACT.
4. Mastery of photographic equipment, image recording devices, antique to
digital.
5. Use & maintain a modern home office.
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