Customer Service Manager

Jason Tang

objective

Seeking a rewarding position of a Buyer position within a

growth oriented company where motivation, assertiveness and

organizational skills can be effectively utilized.

Qualification Highlights

Over 10 years of diversified engineering and purchasing experience

Adapt well to different work environment

Strong ability to assign, prioritize and manage

Established ability to streamline operations

Established great relationships with both internal and external

customers

Education

University of Phoenix - B.S. Information Technology

Omni Training Center - Training Certified Instructor for ESD and

Soldering

Employers Group - Management Development Skills Certification

Rancho Santiago College - Electronic and Microcomputer

Fullerton College - General Education

COMPUTER

Excel, Word, Visio, Outlook, and PowerPoint

Professional Experience

Solteras Inc.

Procurement Manager, 2011-Present

Nox Audio Inc. (an online store of Solteras Inc.)

Customer Service Manager, 2011-Present

Procurement Manager Duties:

Participate in cross functional projects and cost improvements

within company

Work with project managers, engineers, oversea factory and

contract manufacturer

Monitor sales records, inventory levels and forecast procurement

needs

Researching, analyzing and monitoring trends in pricing

Order materials and services as per negotiated and approved

Negotiate to lowest cost possible and secure agreements

Solve administrative issues with suppliers

Build and develop relationships with key suppliers and customers

Customer Service Manager Duties:

Ensure administrative processes are completed on time and in a

high-quality manner

Ensure customers receive a high level of customer service.

Maintain call handling times with effective results.

Approve RMA (Return Merchandise Authorization) for defective items

Work as a team with other departments

Solteras Inc.

Purchasing Agent, 2008-2010

Responsible for sourcing and purchasing electronic parts &,

equipments

Negotiate best value prices with vendors, on time delivery, and

quality

Determine cost effective & efficient inbound-outbound shipments

ViewSonic Corporation

Technical Marketing, Support Engineer, 2000-2008

Responsible for company tradeshows included drawing layout/floor

plan, preparing equipment/products, coordinate shipping, and

traveling to various cities

Set-up, exhibit, and demonstrate various new products at trade

shows to customers

Create and verify EDID/INF/ICM files for ViewSonic display

products

Responsible for Microsoft WHQL Certification Testing and Reports

Experience to install home theaters and A/V technology

ViewSonic Corporation

Lead Technician, 1995-2000

Responsible for repair activities down to component level of all

ViewSonic products

Provided service trainings for ViewSonic Technicians and worldwide

ASPs

Supervised 10 repair technicians, maintained service quality, and

daily output target

Interests

New Digital Technology, Basketball, Music, and Movie

Reference

Available upon request

901 Farmer lane placentia, ca 92870; H: 714-***-****; M: 714-***-****;

E:*****.****@***.***

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