Customer Service High School
Resume:
Juliana C. Hoyos
Lake Worth, FL 33463
Email Address: ************@**.***
Mobile Phone: 954-***-****
Profile:
• Goal-driven achiever with strong organizational skills, detail orientation.
• Excellent communication, presentation, and selling skills.
• Motivated team player, and creative problem solver.
Education
Park Vista High School
High School Diploma
Spring 2007
Florida Atlantic University
Currently pursing a degree in Marketing
August 2007- present
Experience:
Employer: AT&T
Starting date: 12/03/07
Ending date: current job
Location: Boynton Beach, Fl
Responsibilities/Accomplishments:
• Make sure the store merchandise, and posters are displayed in accordance to the layout
sent by the marketing department.
• Conduct daily deposits and keep records for the accounting department.
• Receive merchandise and place in designated area.
• Conduct monthly audits.
• Ensure all merchandise in display is working properly.
• Interact with customers, offer the best products, perform sales and resolve customer
service issues in order to achieve high customer satisfaction.
• Achieved highest yearly audit score for the South Florida market.
• Constantly achieve and exceed goals of customer satisfaction.
Employer: Profile Marketing Research
Starting date: 02/10/2007
Ending date: 11/30/2007
Position: Phone Interviewer
Location: Lake Worth Fl
Juliana C. Hoyos
6355 hatteras club Dr.
Lake Worth, FL 33463
Email Address: ************@**.***
Mobile Phone: 954-***-****
Responsibilities / Accomplishments:
• Call clients and conduct surveys in order to reveal their satisfaction with the product or
service acquired.
• Successfully achieved and exceeded daily quota of surveys.
Reason for leaving: received a better offer for employment with AT&T.
Employer: Anchor Blue
Starting date: 11/06
Ending date: 12/06
Position: sales associate
Location: Boynton Beach Mall
Responsibilities / Accomplishments:
• Meet and greet customers.
• Suggest on sale items.
• Make sure the store was neat and organized.
Reason for leaving: not to many working hours
Employer: JC Penney
Starting Date: 06/06
Ending Date: 08/06
Position: customer service associate
Location: Boynton Beach mall
Responsibilities/Accomplishments:
• Meet and greet customers
• Help customers find merchandise
• Put merchandise on display
• Get merchandise from the stock room
• Maintain the work area clean and organized
Reason for leaving: seasonal job
Additional skills:
• Bilingual English-Spanish
• Basic Knowledge of Portuguese
• Knowledge of Microsoft Office
• Knowledge of Photoshop & InDesign
Juliana C. Hoyos
6355 hatteras club Dr.
Lake Worth, FL 33463
Email Address: ************@**.***
Mobile Phone: 954-***-****
Contact this candidate