Customer Service Manager

NATE NEUMAN

*** ****** ***** *****, *********, AL 35007 CELLULAR: 205-***-**** ****.******@****.***

HEALTHCARE PROFESSIONAL

PROFILE Committed healthcare professional with over 12 years experience in the industry working in areas that involved account

SUMMARY management, coordinator of buying/purchasing and also quality analysis. Experience with bid proposals and implementations

of cost effective strategies with efforts to provide baseline savings to associated hospitals.

Exceptional organizational skills derived from account Confidential Record Keeping

KEY SKILLS

management of over 40 hospital accounts GPO Contracts

Strong vendor relationship development Contract Negotiations / Administration

Buying, purchasing and inventory knowledge Training & Development

EXPERIENCE ACCOUNT MANAGER STANDARD REGISTER BIRMINGHAM, ALABAMA 2008 PRESENT

Established an active role for increasing sales revenue from $650k to $2m during a three (3) year period within the

Birmingham sales office by adding five (5) additional health system accounts

Oversee all customer service related issues, including coordinating of customer stock product

Effectively monitoring potential profit margin improvements that analyzed product design and production methods

Experience with new account setups and managing the company’s Smartworks Forms on Demand ordering system that

provided a more accurate and timesaving ability for both internal and customer use

Accomplished customers baseline savings objectives originally agreed upon in the GPO contract by using a system of

“scorecards” to evaluate and measure the customer’s performance criteria

Collaborated design specs, and other new setups with customers to ensure accurate output of material

Serviced all accounts on a regular basis that included quarterly onsite committee meetings to discuss supply and demand

as well as potential form standardization to further improve cost

Efficiently managed account stock and non stock material that required vendor follow up to ensure acceptable arrival

times

BUYER / FORMS COORDINATOR TRINITY MEDICAL CENTER BIRMINGHAM, ALABAMA 2003 2008

Researched and conducted cost analysis for the purchasing of nursing, surgical care products and home health equipment.

Worked closely with vendor representatives to ensured all facility needs and contract reviews were in compliance with the

hospitals “Vendor Clear” program

Managed vendor bids and proposals and reviewed vendor contracts to ensure a competitive cost value to the hospital

Conducted vendor evaluation surveys to confirm the performance standards were in compliance with the Service Level

Agreement

Suggested departmental planning for upcoming annual budget analysis that also included capital expenditure requests for

equipment purchases and facility upgrades

Requested weekly meetings with all vendors to review design changes, storage reports and other billing/ordering issues

QUALITY ANALYST BAXTER HEALTHCARE BIRMINGHAM, ALABAMA 1999 2003

Responsible for ensuring the company’s 130 plasma donor facilities were in compliance with the FDA/GMP regulation

Knowledgeable in areas of the FDA Part 11 requirements for Electronic Records/Electronic Signatures

Established and conducted online training for facility personnel that are required to meet all applicable training

requirements as mandated by the FDA

EDUCATION EDUCATION

& TRAINING Bessemer State College Associates Degree in Design Drafting

University of Alabama at Birmingham Business Administration

AFFILIATION/CERTIFICATION

Certified Purchasing Manager (C.P.M. Exam)

SPECIALIZED COMPUTER SKILL

All Microsoft Applications

PeopleSoft

EWAY

SMART

HMS

EDI

REFERENCES AVAILABLE UPON REQUEST

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