Manager Human Resources

KARLA MONTOYA

***** ***** ***, **. *** ? Newhall, California 91321 ? 310-***-****

*********@*****.***

OBJECTIVE

To re-enter the Human Resources Industry where I can utilize my

professional and academic experience

SUMMARY OF QUALIFICATIONS

. Over 10 years experience in a business environment

. Great oral and verbal communication skills

. Adept at handling sensitive business matters with professionalism and

discretion

. Able to generate profitable results while reducing financial expense

on overhead by implementing an efficient work environment by working

closely with department supervisors

. Creative thinker whose ideas have led to a positive environment and

therefore increased productivity

. Detail oriented and able to multi-task effectively

. Fluent in Spanish

. Proficient in Microsoft Office Suite, QuickBooks, AMS, Quicksilver,

Various Insurance Carrier Software, Timeslips; Netbill, ACT!, Conflict

Check, ADP Payroll, Knowledge of Ceridian Payroll and Westlaw,

WORK EXPERIENCE

INDEPENDENT INSURANCE BROKER January 2009 - Present

Santa Clarita, California

. Sell various types of insurance policies to businesses and individuals

. Work with multiple carriers

. Develop, maintain and follow-up with accounts. Work closely with

clients to customize policies based on their needs and risks. Explain

features, advantages and disadvantages of various policies to promote

sale of insurance plans

. Easily available to confer with clients should an issue or question

arise

. Contact Leads received concerning prospective clients to obtain

detailed data about their needs, the physical condition of the person

or property to be insured, and to discuss any existing coverage

. Communicate with underwriters concerning the submissions of forms to

obtain binder coverage and follow-up on any pending issues

. Ensure that policy requirements are fulfilled, including any necessary

medical examinations and the completion of appropriate forms

. Attend webinars and seminars to further knowledge

. Attend various networking events to find new customers

HUMAN RESOURCES MANAGER February 2006 -

September 2009

Manhattan Beachwear, LLC, Cypress, California

. Responsible for over 250 personnel in multiple states

. Monitored Employment Law updates for compliance

. Oversaw Payroll on a weekly basis. Introduced new payroll system to

consolidate various programs

. Established 401K Plan. As plan administrator. Handled rollovers,

audits, and plan design changes

. Negotiated Insurance matters, such as Medical/Dental, Workers

Compensation and General Liability

. Responsible for all aspects of Workers Compensation, including but not

limited to: insurance, audits, facility tour, report of injury, claims

process and follow-up

. Drafted new Employee Handbook, Designed and implemented employee

incentive programs, including bonus and attendance initiatives, to

increase productivity

. Decision-making concerning legal issues. Represented company in

matters with NLRB and Workers Compensation. Revised and reviewed legal

documents. Close communication with New York Counsel

KARLA MONTOYA - resume continued - Page 2

. Responsible for trademark registrations

. Worked closely with President, Chief Operating Officer and Chief

Financial Officer concerning company matters

. Prepared presentations in English and Spanish and translated

. Collaborated with Department Supervisors to coach employees on

efficiency methods

. Event Coordinator

. Reviewed resumes and then designated them to specific department

managers. Conducted interviews and thorough orientation

. Cultivated relationships with compliance personnel with leading

national stores

OFFICE MANAGER/CASE MANAGER July 2000 -

February 2006

ADR Services, Inc., Los Angeles, California

. Responsible for two offices

. Represented company at events

. Managed personnel files, Maintained I-9 forms; responsible for

timesheet report for payroll

. In charge of office staff schedules; authorize personnel time-off

requests

. Review correspondence and files for errors and ensure that corrections

were made

. Supervised parking accountability for neutrals, personnel and visitors

. Posted employment positions, reviewed resumes, conducted interviews

and trained new employees

. Structured the Health Benefits for the company and worked closely with

brokers

. Supervised the delegation of conference rooms for hearings; ensure

that clients needs were met and exceeded

. Designed and executed employee incentive programs to promote higher

productivity and better employee morale

. Managed, supervised and coordinated case convening that required

constant communication with attorneys, paralegals and Court personnel

. Monitored cases on an ongoing basis, including complex Discovery

matters

. Assisted in drafting Awards, Reports and Rulings, prepared Court

filings drafted hearing notices and billing statements

. Conducted legal research for Judges

. Assigned qualified neutrals for case specific matters.

. Strong relationship with private judges

OFFICE MANAGER/DISPUTE RESOLUTION COORDINATOR October 1995-

July 2000

Stefan M. Mason, A Law Corporation, Los Angeles, California

. Responsible for payroll, accounts payable and receivable; client

billing; reconciled corporate accounts and produced financial reports

. Marketed neutral to potential clientele

. Produced and revised materials for presentations conducted by mediator

for seminars and publications

. Coordinated and managed calendaring of mediations and arbitrations

. Drafted and revised letters and memoranda, assisted in the preparation

of legal documents, such as Settlement Agreements, Decisions and

Awards, Legal Cost Analyses and Mediation Procedures

EDUCATION

BOSTON UNIVERSITY

Major in Psychology, Minor in Political Science

Graduated Magna Cum Laude, 1995

Continuing Education Courses in Insurance

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