Customer Service Data Entry

TANYA WEATHERS

***** *. ********* *****

CONROE, TX 77303

Telephone: 281-***-****

E-mail: *******@***.***

Career Objectives

Seeking a position as a Data Entry/Customer Service Representative with in

a company that rewards loyalty, hard work, dependability, and positive

results in a team environment.

Summary of Qualifications

More than 10 years of experience as a Customer Service Representative/Data

Entry Clerk.

Warm, outgoing personality and ability to interact effectively in a

supportive manner with persons of all ages and backgrounds, able to handle

and manage conflict as needed.

Great organizational skills, with the ability to multi task and prioritize

workloads.

Very good telephone skills and etiquette.

Extensive computer knowledge, displaying a high level of proficiency and

accuracy in Data Entry.

Highly skilled in Internet, Email and Microsoft programs.

Work History

Aug. 1997 - Apr. Christus Health - Houston, Texas

2008 IT. Sr. Systems Operator/Help Desk Coordinator

Primary responsibilities included providing IT

Support over the phone and e-mail. Effectively

providing solid customer service. Created tickets

on each customer contact. Effectively communicated

procedures and processes and relevant technical

information to all customers. Ability to adapt

with a flexible schedule for adequate team

coverage on the phones. Capable of understanding

problem solving and analysis skills. Working

knowledge of commonly used software and hardware.

Working knowledge of fundamental operations

relevant to SW, HW and other equipment. Working

knowledge of call tracking systems.

Dec. 1986 - Mar. St. Mary's Hospital - Galveston, Texas

1996 Systems Operator/Data Entry Clerk

Primary responsibilities included providing IT

Support. Managed nightly backups on a variety of

systems mainframes. Supported hardware issues,

including replacing equipment as needed.

Effectively communicated procedures and processes

and relevant technical information to all

customers. Trained new staff Ability to adapt with

a flexible schedule for adequate team coverage.

May. 1981 - Oct. Park Plaza Hospital - Houston, Texas

1986 Systems Operator/Data Entry Clerk

Primary responsibilities included data entry.

Monitoring daily backups on IBM and Data General

mainframes. Distributed daily reports.

Education

Jan. 1990 - Jun. College of the Mainland - La Marque, Texas

1991 Liberal Arts

Jan. 1981 - Apr. Houston Community College

1981 Data Entry Certification

Status: Completed

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