Human Resources Management

DONNA SUE SNYDER

Columbia, TN

Phone: 615-***-**** Email: ******@***.***

PROFESSIONAL SUMMARY

A Human Resources Professional in healthcare human resources management

providing experience in a variety of Human Resources disciplines including

compensation/ benefits administration, training and organizational

development, talent acquisition and retention, policy formulation,

compliance with EEO/OFCCP, employee/labor relations, company culture, and

diversity.

ACCOMPLISHMENTS

. Successfully negotiated collective bargaining agreements with SEIU, 1199,

AFSCME, and Teamsters unions

. Prepared all Human Resources due diligence for successful company merger

. Reduced turnover with recruitment and retention initiatives

. Formed and chaired a company-wide committee to address culture

initiatives creating a culture of engagement with proven success as

reflected in the company's financials

PROFESSIONAL EXPERIENCE

PHS Correctional Healthcare/America Service Group, Inc. 1996-2011

A public healthcare company with 5,000 employees in 26 states and 200

locations nation-wide.

Vice President of Human Resources, 2010-2011

Provided leadership and direction for a centralized human resources

department. Provided oversight of all areas of human resources

administration including, policy formulation and interpretation, insured

and self-funded employee health and welfare plans, 401(k) retirement

savings plan, compensation, leadership training and organizational

development, succession planning, communications, employee/labor relations,

company culture, talent acquisition and retention, relocation, workers

compensation/safety, EEO/affirmative action and OFCCP compliance, diversity

and employment law compliance.

Chaired Employee Recognition and Company Culture Committee working directly

with the CEO to establish culture goals and provide initiatives that

created a culture of employee engagement and retention. The program's

success was measured in the trust and confidence the employees had with

leadership, which encouraged engagement.

Human Resources Director, 1996-2010

Responsibilities included daily operation of Human Resources Department

including talent acquisition and retention, policy formulation and

interpretation, training and organizational development, succession

planning, benefits administration, compensation administration,

communications, HRIS, employee relations, labor relations, company culture,

and EEO/ OFCCP compliance.

Donna Sue Snyder Page 2

Holston Valley Medical Center, Kingsport, TN 1993-1996

Employee Relations Manager, 1993-1996

Served as the liaison between employees and management, solving problems

and recommending solutions for managers' employee relations issues.

Investigated and evaluated complaints; counseled directors, managers and

supervisors in disciplinary actions as guided by policies and procedures.

Assisted H.R. Director in policy development and interpretation; reported

turnover data to Quality Counsel to address retention; developed and

administered policy for leaves of absence and return to work program.

Employment Supervisor, 1991-1993

Performed recruitment and retention activities, reported turnover data to

executives, directors and managers to address manpower planning in critical

areas and developed tools to reduce turnover. Served on the Education

Committee providing recruitment information and assisting in program

selection.

City of Kingsport, Kingsport, TN 1982-1991

Personnel Representative

Handled all employment, placement and planning. Conducted job analysis

studies; provided forum for employees and managers to solve interface

problems within organization; developed employee recognition programs and

motivational tools to reduce turnover. Also designed, developed and

administered Affirmative Action Program and assisted managers in

development of sound policies and procedures.

EDUCATION

. M.B.A - University of Phoenix, Nashville, TN

. B.S. - Business Management, East Tennessee State University (Johnson

City, TN) and University of Phoenix, Nashville, TN

PROFESSIONAL ORGANIZATIONS

. Society for Human Resources Management (SHRM) - SPHR Certification

. Middle Tennessee Society for Human Resources Management - Current Member

. Certified Correctional Healthcare Professional (CCHP) May, 2011

. Northeast Tennessee Chapter Society for Human Resources Management (SHRM)

o Served on the Board of Directors including President, Vice President,

Membership Director, and Legislative Affairs Director

. American Society For Hospital Human Resource Administrators (ASHHRA)

. Tennessee Society for Hospital Human Resource Administrators (TSHHRA)

o Board of Directors - Treasurer

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