Customer Service Manager

Rachael Ojeda

**** ********* ***** ************, ** 46224

Home: 317-***-**** Cell: 317-***-**** abgspy@r.postjobfree.com

Entry Level Administrative Assistant

Profile

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality. Provided telephone, online and

face to face customer service/support within high volume call centers

(handling an average of 95 calls/internet inquiries daily)

Education

University of Phoenix Indianapolis, IN

Relevant Courses:

Essential for Successful Finance

Elements of Composition and Communication I

Elements of Composition and Communication II

Keyboarding and Document Formatting

Finance for the Non Financial Manager

Skills For Professional Development

Professional Development:

Microsoft Office Specialist (MOS), 2007 Workshop

Key Skills

Office Office Reports for Management Front Desk Reception

Skills: Management Switchboard Operation Data Entry

Records Cash handling AR/AP

Management

Inventory control

Comput MS Word Internet Explorer On Q Software

er Skills: MS Excel MS Outlook Windows

Experience

Marriott International Operations Manager 2012 present

Express Scripts Inc. Patient Care Advocate 2011 2012

Hampton Inn Downtown Front Desk Supervisor 2009 2011

Guest Service Agent 2008 2009

Homewood Suites by Hilton

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and

billing) in conjunction to refined customer service skills as the supervisor of the front

Rachael Ojeda – Page 1

desk and assistant to the front desk manager. Coordinated hotel accommodations for

guests, practiced inventory control and ensured the delivery of premium service to in

house and potential guests. Quickly became a trusted supervisor known for “can do”

attitude, flexibility and high quality work.

Highlights:

Communicated effectively with multiple departments to coordinate staff and prepare

them for guest arrival. Established strong relationships to gain cliental and

effectively achieve specific results.

Helped coordinate informative staff meetings of praising achievements and

company success (average of 4 large gatherings per year) that contributed to

consistently high SALT scores.

Provided timely, courteous and knowledgeable response to information requests;

screened and transferred calls.

Co developed comprehensive, 60 page training manual that enabled fast and

accurate customer service for newly hired staff.

Earned excellent marks on guest’s experiences with citations for excellence in

areas including personality compliments, accuracy and quality; ability to learn and

master new concepts; positive work ethic; and commitment to providing

unsurpassed service.

Rachael Ojeda – Page 2

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