Customer Service Sales

H annah Langton

* ****** **** ****, *** r imack, NH 03054

603-***-**** z *******@*******.***

Qualifications Summary

Exceptional leadership and communication skills; Business Analyst, Recruiter,

H uman Resources Benefits Administration, and Customer Service; seeking a

challenging position where my education and experience will benefit an

organization and provide opportunity for a career advancement.

S kills and Knowledge

• Ability to demonstrate leadership qualities in a customer service, admin role

• Solid interpersonal and communication skills

• Ability and atti tude to th rive in a high paced, and challenging environment

Education & T raining

Graduated with a B A – Southern New Hampshire University, Manchester, N H

Concentration in I n te rnational Business

Graduated with an M BA – Southern New Hampshire University, Manchester, N H

Concentration in Business Administration

P rofessional Experience

Contract Assignment – Customer Service Rep, 6/25-

P resent

• Receives and responds to inqui ries from Benefit Administrators and Brokers

• Gathers information from other areas to effectively resolve issues

• Coordinates the resolution of inquiries for Medical Loss Ratio refunds

• Explains the process and protocols utilized to calculate and disperse refunds

• Facilitates system updates as it pertains to members and group as needed

• Educates and ensures compliance with all United Healthcare policies and

p rocedures

• Performs other related projects and duties as assigned

N H Families M a king a Difference, P resident/Co-Founder -

M anchester - 5/2011

P resent - Volunteer

• Managing five board members in running a non-profit organization

• Responsible for organizing fund raising through yard sales and f lea markets

• Also work with already established non-profit organizations

US Census Bureau 2010 - Recruiter - Concord N H

5/2010 - 8/2010

• Recruited candidates for 2010 Census Bureau

• Provided prospective candidates with information for test sites and scheduled

applicants for employment test. Compiled payroll t ime sheets for Human

Resources

• Maintained recruiting files, and conducted quality control inspection on

application folders and processed application data into a t racking system.

Hello Di rect I nc, Customer Service Rep, I nside Sales - N ashua

NH 9/2005 - 1/2009

• Independently processed incoming calls and took orders in a timely

p rofessional manner

• Adhered to performance requirements in reliability, quality, efficiency, and

selling

• Used t ime management techniques to optimize individual daily work f low

• Provided timely follow-up on customer orders as needed

F idelity I nvestments, Defined Benefits Rep - Me r r imack, N H

4/2000 - 5/2005

• Demonstrated ability to maintain composure and work efficiently in a fast-

paced environment while preserving strict confidentiality

• Educated customers on ways to maximize their retirement plans by

i dentifying, responding, and assessing their needs

• Communicated and processed contributions, loans, withdrawals and plan

guidelines

Contact this candidate