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Project Manager Customer Service

Location:
Toronto, ON, n0e 1n0, Canada
Salary:
75,000+
Posted:
January 03, 2013

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Resume:

Jennifer Lecours

*** **** **** **** * #*

St George, ONT, N0E 1N0

Work: 905-***-**** ext 615042 Cell: 519-***-****

abgsnd@r.postjobfree.com

JOB OBJECTIVE:

To obtain a Full time position.

SKILLS SUMMARY:

• Computer skills: Word,Excel,Powerpoint,Access,Simply Accounting, Project

• Project Manager,CICS,VMS, Micro Strategy, ISAT

• Cash handling experience

• WMIS trained

• SAP Trained

• Strong attention to detail

• Leadership & organizational skills

EDUCATION:

2010- Tools and fundamentals of Retail Merchandising

University of Toronto

2007-2009- General Business

Conestoga College Institution of Technology and Advanced Learning, Kitchener, ONT

• Year and a half completed.

2008-Advertising, Marketing and Sociology Courses

Conestoga College Institution of Technology and Advanced Learning, Kitchener, ONT

• Advanced my learning skills

2003-2007-High school diploma

St Benedict’s Catholic Secondary School, Cambridge, ONT

• Business certificate award achieved

WORK HISTORY:

April 2012- Present Loblaw Head Office: Merchant/ Pricing and Promotions Manager.

Brampton, ONT

• Assortment Planning, Buying and Execution

• Promotional Planning and Execution

• Pricing Strategy and Management

• Store Communication/ Planogram development

• Vendor and Inventory Management

April 2011- Associate Merchant/ Assistant Category Manager.

Brampton, ONT Assortment and Promotional Execution

• Run reports, and clean data integrity issues

• Pricing and Inventory Management

• Billings, reporting and analysis

Aug 2009-April 2011 Loblaw Head Office: Master Data Analyst/ Business Process Supply Coordinator.

Brampton, ONT

• Listing, costing and pricing for Loblaw’s control & national brands.

• Prioritizing daily work load requests

• Execution of all requests and date governance policies ( taxes)

• Is trained on multiple categories and have trained new employees.

• Have received two recognitions from bosses on going over and beyond.

2003- 2010 Zehrs Market: Cosmetics/Garden Center/Cashier

Cambridge, ONT Store # 533

• Handle cash and perform customer service

• Pick List completion and put out labels

• Accurately perform audits

May 2006- Aug 2006 Weigh Point: Market Research/Receptionist

Cambridge, ONT

• Directed calls and Invoiced orders

• Responsible for developing new flyers and ads

• Updated client files

November 2007-January 2008 Pino’s Salon and Spa: Receptionist

Kitchener, ONT

• Booked appointments

• Handled schedules and confirmed appointments

• Efficiently check guests in and out

2005-2006 Staples Business Depots: Aisles Associate/ Cashier

Cambridge, ONT

• Customer services

• Dailey check list

• Organizing Sections

VOLUNTEER EXPERIENCE:

• Greenway Community Center-Taught kids how to cook

• Christ the King Elementary school- Basketball Coach

• Preston Figure Skating club

HOBBIES/INTERESTS:

• Taking on new challenges

• Building new skills and gaining experiences

• Was active in team sports including hockey & baseball

REFERENCES: Available upon request



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