Customer Service Quality Control

Sherry Cooper *** May Ave ~ Tahlequah, Oklahoma **464

Cell Phone 918-***-****~ Email *************@*****.***

EDUCATION

****-**** ********’s of Science, Northeastern State University

Major: Industrial Operations Management

Emphasis: Training and Development and Quality Assurance

Six hours from completing Masters in Industrial Management

Hazardous Materials Incident Response Operations (165.5) 29CFR 1910.120(e)(3)(i)

WORK HISTORY

2009-2012 Substitute Teacher, Tahlequah Public School

Substitute for Greenwood Elementary Pre-K – 4 Grade th

Substitute for Tahlequah Middle School 5 – 8 Grade

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Substitute for Tahlequah High School 9 – 12 Grade

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2005-2009 Domestic Systems Manager, Cooper Family/Daycare

Managed a house of five people

Supervised and cared for 3-7 children each day

Organized and scheduled events

Transportation Director

Chef and Quality Control of nutritional services

2004-2005 Invoice specialist, Trib- B Nursery/Plantation Nut Co

I created ”how to” manuals for the Data entry position

Performed daily data entry, Filing and Billing

Quality Control specialist for Plantation Nut Co

2003-2004 Optometrist Assistant, James Mahaney

Scheduling Coordinator

Responsible for customer service

Fashion adviser for clients

Responsible for Insurance billing Private and Medicare

2001-2002 Graphic Technician, Zapata Industries

Responsible for all layout and color separations

Responsible for making films, press plates and overlays

Prepared all digital color separations

1999-2000 Dance Club Manager, Library

Supervised ten employees

Responsible for ordering all supplies

Responsible for incoming and outgoing money

Prepared payroll and schedule for all employees

1994-2003 Waitress, Various Restaurants

Responsible for customer service

Responsible for incoming and outgoing money

Responsible for customer satisfaction

COMPUTER SKILLS

• MS Office 97. XP MS Office 2000 on MAC

• Adobe Illustrator PC & MAC

• Adobe PageMaker 6.0, 6.5 PC & MAC

• Adobe Photoshop 4.0,6.0 PC & MAC

• Microsoft Publisher

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