Customer Service Manager

SONYA L. ROBINSON

** ********* ******

Winchester, TN 37398

931-***-****

*******@*********.***

PROFESSIONAL EXPERIENCE

Franklin County Prevention Coalition Sept 2012 to Dec. 2012

Liaison and Volunteer

CitiFinancial

Branch Manager / Assistant Vice President July 1996 –

November 2010

• Managed branch with $20 million in receivables

• Analyzed credit worthiness of potential customers

• Managed staff of 4 customer service representatives

• Approved loan applications

• Ensured timely recording of liens against real estate and automobiles

• Maintained collection efforts to ensure low levels of loan delinquency

1)

Associates Financial Services Collections Unit

Manager

1989 – 1995

• Analyzed credit worthiness of potential customers

• Managed staff of 4 customer service representatives

• Approved loan applications

• Ensured timely recording of liens against real estate and automobiles

• Maintained low levels of loan delinquency

2)

3) United States Marine Corps

1981 - 1985

4)

5)

6) EDUCATION

7)

8) Franklin County High School

9) General Education Diploma

10)

AWARDS

1991 ASFCI - Chairman’s Forum Top Manager Award

2000 CitiFinancial - Chairman’s Forum number 1 Manager in Peer Group

2009 CitiFinancial - Chairman’s Forum number 5 Manager in Area Award

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