Quality Assurance Training

Heather McPherson, B.Sc., R.T. (R)

Education **00 -B.Sc. Concordia University (Psychology/Biology)

**** - *.*. ****** ******* (DEC in Radiology-First Class Dean's

Honor List)

Skills

Excellent at managing, planning, and coordinating programs.

Proficient at troubleshooting, organizational and administrative

problems. Excellent interpersonal and communication skills. Excellent

knowledge of anatomy, physiology and medical terminology. Computer

literate: Windows, MS-Office (Excel, PowerPoint, Word, Outlook),

statistical and management programs.

Work Experience

2005 - 2010 Massachusetts General Hospital: Radiology

Technologist, Level III

. Provides immediate supervision and clinical guidance

to all personnel

. Orientation of new employees

. Provides educational in-services

. Ensures proper patient safety training and awareness

. Functions as a liaison between physicians and support

staff, explaining department procedures, resolving

problems and coordinating activities

. Responsible for radiation safety protocols

. Responsible for infection control initiatives

. Responsible for higher level of clinical training

(special procedures, catherization and proficiency in

fluoroscopy)

. Responsible for updating protocols, divisional

policies, and procedures with respective Division

heads

. Prepares and implements work schedules

. Maintains departmental statistics

. Equipment training

. Performs duties as radiologic technologist as needed

. Ensure that all Unit, Department, Hospital and

JCAHO [now Joint Commission] guidelines are met

2001 - 2005 Massachusetts General Hospital: Radiology

Technologist, Level II

. Explained safety protocols and diagnostic procedures

to patients

. Preceptor and Resource Technologist

. Involved with student training-clinical training

. Student evaluations and clinical competencies

. Responsible for new employee orientation and training

. Provides clinical guidance to all radiology clinical

staff

. Ensures proper patient safety training and awareness

2000. The Garvey Institute: Education Coordinator/Senior

Administrative Associate

. Coordinator of summer program curriculum for private

elementary school

. Provided administrative support including responsible

for office maintenance

. Collected, and recorded information on school

databases

. Administrative services: admissions, registration,

and bookkeeping

. Substitute teaching elementary levels 1-6 (alternate for

English, Mathematics, Social Sciences, and Natural Sciences

2000. The Garvey Institute: Summer School/Camp Program Director

. Performed and oversaw administrative functions such

as monitoring the budget

. Maintained office record keeping systems

. Organized and supervised support staff, using

independent judgment to plan, prioritize, train,

orient and assign work to support personnel

1995 - 1996 Queen Elizabeth Hospital: Radiology Technologist

. Explained safety protocols and diagnostic procedures

to patients

. Performed general radiological examinations

. Specialized in the following areas: Pediatric and

Adult GI/GU, Portables, OR, and Emergency Room

Teaching Experience and Presentations (Massachusetts General Hospital)

2009 Pediatric Imaging Lecture

2009 Patient Safety: Infection Control Lecture

2009 Chest Imaging Pathology Lecture

2008 Presented Lecture on Radiation Safety

2008 Pediatric Inpatient Imaging Improvement Focus Group

2008 Image Quality and Data Integrity Competence

2007 CBT Protocols for mPI Fluoroscopy Suite IR GI/GU

2007 Pediatric Imaging Lecture

2006. OR Protocols

2006. Presented Lecture on Radiation Safety

2006. Leadership Development Focus Group

2006 Quality and Safety Committee

2006 Fluoroscopy Equipment Competencies for Residents

2006 Pediatric GI/GU Protocol Manual for Residents

2006. Pediatric Imaging QA: Skeletal Surveys

2006. Co-Author Article: MGH Pediatric Radiology

2006 MSRT Conference: MGH Buzz Bowl Coach

2005 MSRT Conference: MGH Buzz Bowl Coach

Quality Assurance Initiative

2005 Pediatric Databases (Fluoro Times)

2005 Presented Lecture on Barium Enemas

2005 Guest speaker, Department of Radiology graduation

2004 MSRT Boston District Seminar Pediatric Lecture

2004. Fluoro Lecture to first year Radiology Residents

2004 Guest speaker, Department of Radiology graduation

2003. Lecturer: Pediatric Imaging to Staff and Students

2002 - 2009 Taught general radiology, special procedures and trauma

Volunteer Experience

2002 - 2009 Instructor for the Mass Comprehensive Assessment System

Preparatory Course

1995 - 2000 Quebec Black Medical Association

1995 - 1997 Summer Science Mentorship Program

1994 Technical Assistant in Radiology, Royal Victoria

Hospital

1994 Neurological Radiography, Montreal Neurological

Institute

1994 Pediatric Radiology Montreal Children Hospital

1994 Pediatric Radiology Montreal Shriner's Hospital

Achievements and Awards

2008 Partners in Excellence Award

2007 Partners in Excellence Award

2006 Partners in Excellence Award

2005 Spanish for Healthcare Certificate

2005 Partners in Excellence Award

2005 Massachusetts Society of Radiology

Technologists 2001 Certified RTR Massachusetts

2000 Caisses Populaire Desjardins Scholarship (Canada)

1998 Quebec Black Medical Association Scholarship

1995 Radiology Clinical Bursary (Highest GPA/Best Clinical

Rotation)

1995. Ordre des Technologues de Radiologie du Quebec

1995 Canadian Association of Medical Radiation Technology

References available on request

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