Sales Customer Service
Resume:
Marc Walstedter
Danbury, CT *****
*******@***.***
Objective: To obtain a position that best utilizes my management
strengths, sales skills and superior customer service.
Qualifications:
o Effective managerial and supervisory skills
o Strong sales skills with excellent closing percentage.
o Ability to communicate effectively and persuasively.
o Strong interpersonal and customer service skills.
Experience:
Manheim Auto Auctions NE Region 3/09-
Present
Account Development-Field Sales Representative
Market and sell all of the Manheim products and services daily and
weekly to over 2000+ dealers.
Prospect daily for new business to increase sales online or at
physical Manheim locations.
Create quarterly and yearly sales plans to maximize market
penetration and sales growth.
Consistently exceeds goals set by manager quarterly for new sellers
and buyers online and inlane.
Sales team liaison with corporate for future online upgrades and
conduct WebEx's to inform of any changes.
Field Account Executive - Manheim Online Solutions
Prospect daily, as well as weekly, to gain new buyers in assigned
territory for all online websites.
Market daily to active buyers to increase sales purchase volume.
Consistently exceeds the minimum goals for new buyers on a monthly
basis.
Market the Manheim Weekly Event Sales to increase sales volume and
gain new buyers.
Created Quick Campaigns using Microsoft CRM to identify specific
groups to market to such as Core 25,
non OVE buying accounts and prospective accounts and OTD Givebacks.
Top sales region-Northeast Beast:
o Helped region achieve New buyer, Unique buyer and Total Sales
goals monthly.
o Contributed to regional sales record of 628 purchases in one
week.
o Work consistently to maintain the position of top ranked region
in the country on weekly and monthly reports.
Enterprise Rent A Car Norwalk, CT
5/01 - 2/09
Remarketing Sales Account Manager
Top Account Manager in the remarketing department in sales price, volume
and account penetration.
Ranked in the top ten on monthly performance reports among Account
Managers for car sales / sales price and account penetration.
Ranked in the top ten on monthly performance reports among Account
Managers for last physical year.
Remarketing Dept of the year for the last physical year
Top Remarketing department in the group for the last three out of four
quarters.
Top Remarketing Dept in assigned group the last 2 years:
o Market daily and weekly, to assigned dealerships, in order to
foster relationships and increase sales.
o Prospect for new accounts on a daily basis to gain new business
for potential sales.
o Attended Auctions one to two times a month to keep up to date on
market conditions.
o Built relationships daily with other remarketers in northeast to
funnel inventory into their marketplace.
o Help forecast potential trends in the market to increase revenue
and sales volume.
Branch Sales Manager
o Managed two daily rental branch's with over ten employees to
increase sales revenue, control costs, increase fleet growth and
ensure profitability on a monthly and yearly basis.
o Successfully established sales and marketing schedule for over
sixty-five accounts and maintained excellent relationships with
Dealer principles, Owners and decision-makers.
o Weekly cold calling with new Corporate accounts to gain rental
business.
o Conducted weekly sales training classes to improve individual
staff and offices sales numbers.
o Trained and developed staff of ten employees daily to ensure
promotional opportunities
o Supported and guided five trainees to achieve sales goals and
promotions to Assistant and Branch Managers within a year.
o Responsible for bi-monthly employee reviews in measuring sales
and marketing successes.
o Responsible for maintaining and increasing ESQI (Enterprise
service quality index) at or above corporate average for over
one year with a region high of 92 out of 100.
Starwood Hotels and Resorts: Sheraton Stamford Hotel
11/99 - 05/01
Assistant Food and beverage Director/Assistant Banquet Manager
o Maintained strong client relationships and ensured that all
convention specifications were communicated to and executed by
all hotel-operating departments.
o Worked closely with sales Dept. to increase revenue in all
functions weekly.
o Developed and maintained all policies, procedures and quality
standards within the department.
o Implemented a training plan to ensure high quality presentation
and level of customer service.
o Established and responsible for weekly schedules and payroll for
the banquet department.
Director of Outlets
o Oversaw the functions of all food and beverage outlets to ensure
excellent customer service and maximize revenue and profits.
o Revised training program to help staff exceed service scores in
first two months.
o Conducted monthly dept. meetings to increase sales, customer
service and foster teamwork between outlets.
o Increased monthly GSI (Guest Service Index) scores to desired
corporate levels within first 4 months of holding position.
Education: University of Connecticut-Stamford Campus
1/93 - 5/93
Southern Connecticut State University.
9/91 - 12/92
References: Available upon request.
Contact this candidate