Customer Service Sales

JESSICA BRITTON

*** ****** **.*********, ** *****.***-***-****.*******.*******@*******.***

Award-winning sales professional with quota-shattering background and

proven success prospecting contacts, establishing clientele, and increasing

revenue

SUMMARY OF QUALIFICATIONS

> 8 years successful sales professional through internal and external

sales environments.

> Superior customer service skills and ability to manage, cultivate, and

develop new accounts, sales channels, and quality business

relationships.

> Excellent communicator; ability to act as a stronger listener and

effectively communicate complex information with business partners.

> Great organizational skills and ability to manage multiple priorities

simultaneously.

> Demonstrates leadership qualities and outstanding work ethic.

> Dedicated and loyal employee that's goal and results driven.

PROFESSIONAL EXPERIENCE

Novaquest/Quintiles: Pittsfield, MA; Hartford North, CT

2007 - 2010

Pharmaceutical Sales Representative

Responsible for promoting neuroscience drugs to high decile primary care;

antidepressant Cymbalta and Symbyax. Solely promoted Symbyax for bipolar

depression and launched new indication March 2009 for TRD. Effectively and

accurately maintained business budget for promotional and lunch

expenditures. Successfully performed business lunches, speaker programs,

and audio/dvd programs.

. Completed formal sales training courses, including Payer courses and

PHASE V (personality assessment)

. Consistently maintained above-expected goal percentage for territory

call objectives.

. Progressively increased Symbyax quarterly sales by 2 scripts in Q1

2008 to 30 scripts in Q4 2009.

. Improved rank 94/139 Q4 2007 to 27/139 Q1 2008 Pittsfield Territory

for Cymbalta.

. Improved rank 138/139 Q4 2007 to 122/138 Q1 2008 Pittsfield Territory

for Symbyax.

. Improved rank 23/139 Q1 2008 to 21/111 Q4 2009 Hartford North

Territory for Cymbalta.

. Improved rank 60/139 Q1 2008 to 34/111 Q4 2009 Hartford North

Territory for Symbyax.

The Lehman Brothers, Western MA 2003 -

2007

Account Executive (2006 - 2007)

Prospected and cultivated (cold-calling) viable client base in territory

for both wholesale divisions of The Lehman Brothers (BNC Mortgage and

Aurora Loan Services) which were vacated for substantial amount of time.

Persuaded new accounts to register and conduct business. Analyzed client

information/credit scenarios and accurately matched with Lehman's products.

Handled multiple time sensitive issues regarding clients' loans

efficiently. Worked closely with account manager to open and close loans

quickly. Leveraged established in house relationships from account

management experience.

. Hit benchmark of $2 million at 14 loans production within six months.

. Successfully registered over fifty clients.

. Completed formal sales training for both divisions

Sr. Account Manager (2003 - 2006)

Collaborated closely with outside account executive to persuade clients to

send in loan scenarios and obtain other additional conditions needed to

close loans. Accurately input, upload, and pre-underwrite loan scenarios

for closing. Diplomatically handled problematic situations from opening to

closing of loans. Built strong relationships with in house departments,

such as underwriting and credit, pricing desk, appraisal, and funding.

Successfully trained new hire Account Managers in Northeast Territory.

Organized and implemented procedures for various loan queues such as

cancels, docs out, and AM daily/monthly goals logs.

. Instrumental in increasing the Hartford Branch's production from fifty

units per month at $5 million to one hundred ten units per month at

$20 million. Sole production equated to 50% of the branch's total

production.

. Consistently ranked in the top ten for Account Managers in North East

Region.

. #1 Account Manager in Hartford Branch.

. Achieved Account Manager's Award for Excellence in Customer Service;

Second Quarter 2004 and Second Quarter 2006.

. Achieved Account Manager's Award for Top Funding for 3 consecutive

months; May 2006, June 2006, July 2006.

Aames Home Loan, East Hartford, CT 2003 -

2003

Account Executive

Generated business by soliciting "cold-call" clients via the telephone and

established quick relationships for mortgage transactions. Analyzed

client's credentials and sold qualifying products.

. Successfully closed three loans within first full month.

Wells Fargo Financial, West Springfield, MA 2001 -

2003

Customer Service Representative

Successfully sold credit cards, personal loans, and loans secured by

collateral such as cars, RV's, and homes to existing clients from face to

face transactions and telephone sales. Maintained accurate and up to date

information for every client by purging older files and requesting proper

updated paperwork for existing accounts. Accurately managed a cash drawer

daily.

. Ranked number one in branch for loans sold in month January 2002.

EDUCATION

B.S., Business Management, 2001, Westfield State College, Westfield,

MA

Double Major, Economics, 2001, Westfield State College, Westfield, MA

. Graduated Magna Cum Laude

. Cumulative GPA: 3.705

. Achieved Dean's List every semester

. Member of Phi Kappa Phi Honor Society; 2001, 2002

. Recognition Award for Excellence in the Dept. of Management, 2001

Contact this candidate