Manager Sales,Marketing and Operation

CURRICULUM VITAE

HARIOM VYAS

Communication Address Permanent Address

MV Tours & Travels Vill.& P.O. - Buzhra,

Shop No-4, Plot No-3, Pragati nagar Teh-Girwa, Distt.-Udaipur,

Opp. Power House Sajjan Garh Road, Rajasthan

Udaipur-313001 Pin Code-313031

Mobile:- 869-***-**** / 773-***-**** Office Tel : 029*-*******

E-mail:- abgsi1@r.postjobfree.com

Work Experience

Operation Head at MV Tours & Travels:- Working with MV Tours and Travels from

Aug-12 to till Date M V Tours & Travels is the leading total travel service specialist in

Udaipur. It offers a diversified range of services that include.

• Car Rental.

• Ground transportation

• Hotel Reservations.

• Shore Excursion.

• Packaged Tours.

• Agent Representation.

• Tailor-made tours for free independent travelers and groups travel.

• Meeting, incentive, convention and events (MICE).

January 18th 2011 to 15th August 2012:- Working with Cottage Industries Exposition

Limited

As a Operation Manager.

• Organizing a constantly full, clean and well arranged shopping environment and

services exceeding customer expectation.

• Planning the marketing strategies and placing it effectively to get maximum footfall

and business.

• Monitoring SOP implementation in the store.

• Working on conversion ratio, basket size, bill size & generating strategies to improve

it.

• Developing, leading and motivating the team of managers and executives in various

departments.

• Delegating control and trust in order to encourage individual performance and team

success. Adhering to Best Retail standard such as Staff (grooming, looks, morale,

punctuality), Admin (cash deposit, compliance to local laws), Product (display, re-

ordering).

• Maintaining overall discipline in the store. Conducting regular store training and

communication sessions.

• Making sure that all the products are displayed properly for efficient space

management.

• Liaison with local bodies and government organizations.

• Handling administrative responsibilities, shrinkage control, loss prevention and

ambience (housekeeping, VM, lighting, layout, show window, Posters, signage,

ceiling, flooring, store elevation.)

• Complete cash management. Enhancing cashiering efficiency to ensure optimum

customer check out time.

• Dealing with routine store emergencies and crisis management. Handling and solving

customer complaints.

• Taking care of general administrational activities.

• Taking appropriate steps in controlling pilferage.

• Making sure that the MIS and sales report are sent on time to the Head Office.

• P&L Costing.

November 2008 to Jan 14th 2011:Worked with Avis Rent A Car (Mercury Car Rentals Ltd.)

as a Station Manager (Operations- Ista Hotel Amritsar) (Transferred from Udaipur).

Job Profile

• Hire, supervise, train, develop and motivate the performance of executive’s and

employee staff; resolve customer complaints, Chauffeur’s issues for the assigned

location.

• Direct and control the activities performed by the fleet distribution function while

reviewing and evaluating the availability of fleet vehicles.

• Oversee activities by directing and controlling the maintenance, repair and/or

recondition fleet vehicles and ensure all quality assurance standards are maintained at

the location.

• Partner with corporate sales and marketing functions to develop sales policies, long-

range sales objectives and marketing plans for the location.

• Greeted customers, completed necessary rental or parking information, disclosed

rates, terms and conditions of rental and obtained customer signatures while using

effective sales techniques to encourage customers to utilize service options

• Maintained brand identity throughout the operation.

• Processes and procedures; ensured processes are followed and Implemented identified

areas for improvement.

• Met monthly collection goals.

• Managed all associates; schedules, performance and reviews.

• Handled customer and corporate issues with a quick response time.

• Responded to corporate wide e-mail requests regarding questionable files and

responded to all voicemail messages within 24 hours.

May 2005 - October 2008 - Worked with Avis Rent a Car (Mercury Car Rental Ltd.) since

05/05/2005 deputed at Radisson Hotel New Delhi as Trainee Rental Executive. Promoted in

Year 2006 as a Rental Executive, promoted again in Year 2007 as a Sr. Rental Executive.

Job Profile

• Handling guest directly and fulfill their demands belong to the Air

Tickets (Domestic & International) & visa service as well.

• Arrange cars for Hotel guest, corporate & self drive guest on their request and

suggest them to visit places in Delhi and Out of Delhi. Arrange guide service,

other travel arrangements as well.

• Worked as a shift incharge & handling more than 45 driver’s fleet & vehicles (All

type luxury cars).

• Coordinating between Hotel Front Office, Concierge, Front office Cash desk and

Lobby Manager to provide best service to the hotel guest.

In Nov 2007 transferred from Delhi Radisson to The Oberoi Udai Vilas and Trident

Udaipur as a Sr. Rental Executive, till 04th Nov 2008.

October 2002 - October 2004:-Worked with The Oberoi Udai Vilas Udaipur (Raj)

Under Front Office on contract basis from.

Professional Qualification

• Airlines, Tourism, Tour and Travel Management with Marketing & Ticketing &

Hospitality Oriented German Language from Bhartiya Vidya Bhavan, K.G.

Marg, New Delhi, in year 2005.

Education Qualification

Master of Arts : University of J. R. N. Rajasthan Vidya Pith Udaipur in year 2002-

2004.

Bachelor of Arts : University of J. R. N. Rajasthan Vidya Pith Udaipur in year 1999-

2002.

Intermediate : Higher Secondary Education Board, Ajmer, Rajasthan in year 1999.

Matriculation : Secondary Education Board, Ajmer, Rajasthan in year 1997.

Extra Curricular Activities

• Participated in All India University Weight Lifting Championship in

Punjabi University of Patiala in year 2003 (Punjab)

• Participated in West Zone All India University Table Tennis Championship

in Rajkot in year 2001 (Gujarat)

Achievement

• Rewarded Best Employee of the Region (North Region) in July 2007.

• Rewarded Honesty Award By Radisson Hotel New Delhi Year 2007.

Personal Profile

Father Name : Sh. K. L.Vyas

29th April 1982

Date of Birth :

Marital Status : Married

Passport No. : F – 2947110

Language known : English, Hindi, Sanskrit

Date :

Place : Udaipur (HARIOM VYAS)

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