Customer Service Human Resource

Stephanie D. Aguigui Manglona

P.O. Box ****

Tamuning, Guam 96913

Contact No.: 671-***-****

Email: ************@*******.***

_____________________________________________________________________________

OBJECTIVE: To attain a position in Administration in order to utilize my experience in Human

Resources and Workers’ Compensation; to acquire further knowledge, skills, and abilities to

enhance my development and become successful in my career.

EMPLOYMENT HISTORY

Department of Navy – 06/2010 – Present

36th Security Forces Squadron 40hours/week

Unit 14013, Bldg 23020 Salary: $35,657

APO AP 96543 Grade Level: GS-0318-05-10

Secretary

• Reviewing all correspondences routed through for review, approval, and signature by the

Security Forces Commander

o Ensuring documents are grammatically correct and error-free prior to routing

information to Group and Wing Commanders

• Reviewing and correcting Appointment Letters and Operating Instructions (OI) for various

military members including Section Leaders or Senior NCOs

• Filtering phone calls to proper staff leaders in order to limit direct access to the

Commander

• Monitoring schedules for the First Sergeant, Chief, and Commander to ensure prompt

attendance to all mandatory meetings and appointments

• Assist the Commander with special projects and "taskers"

• Preparing civilian reports for Naval Personnel Office with regards to civilian vacancies

within the Security Forces Squadron

• Acting liaison for Naval Personnel Office and civilians assigned to the Security Forces

Squadron by informing all civilians of VLTP, open season for benefits, life insurance, etc.

via email

• Continuously corresponding with secretaries from other squadrons with regards to

scheduling and appointments with Senior Staff

• Maintaining most current appointment letters for all sections within the Security Forces

Squadron

• Tracking work orders for maintenance requests within the Squadron

• Maintaining pertinent information for the Commander regarding suspense dates and

deadlines

• Manage the Security Forces Squadron’s sharepoint by uploading important dates and

documentation on a constant schedule

• Ensuring that information reports and rosters due to the Group Commander on a monthly

basis are prepared in advance

Supervisor’s Name: Maj Sarah S. Babbitt

Supervisor’s Phone: 671-***-****

Department of Homeland Security - TSA 07/2008 – 06/2010

355 Chalan Pasaheru, Ste B375A 40 hours/week

Tamuning, Guam 96913 Salary: $34,049

Program Assistant, SV Grade Level: 0344-F

• Maintaining administrative files in accordance with DHS/TSA Records Management

directives

• Assisting with management of Travel Program

• Managing staff performance files

• Communicating with employees and other individuals by phone regarding administrative

concerns

• Monitoring Human Resource concerns

o Initiating and obtaining proper information and documentation

• Assisting the Administrative Staff with varied tasks and projects

• Monitoring incoming and outgoing mail

• Creating technical correspondences within the workforce to communicate scheduled

meeting with Administrative Officer and Federal Security Director

• Generating emails to communicate to different work groups throughout the workforce (i.e.

FSD Staff, Government Travel Card holders, Managers, Administrative Staff, etc…)

Supervisor’s Name: Jorge Guerrero

Supervisor’s Phone: 671-***-****

Atkins Kroll Inc. 07/2007 – 05/2008

443 S. Marine Corps Dr. 51 hours/week

Tamuning, Guam 96913 Salary: $7.00/hr

Receptionist

• Applying customer service to guests

• Performing general clerical duties

• Answering multiple telephone lines and directing accordingly

• Assisting Sales Associates with customers

• Managing vehicles (keys)

• Producing credit reports

• Ordering of beverages

• Faxing documents to and from customers or alliances

• Replenishing postage

• Developing knowledge of basic dealership information in order to respond to customer

inquiries

Supervisor’s Name: Nadine Valino

Supervisor’s Phone: 671-***-****

Department of Homeland Security- TSA 12/2006 – 05/2007

375 E. Warm Springs Rd., Suite 200 40 hours/week

Las Vegas, Nevada 89119 Salary: $36,722

Program Assistant, SV Grade Level: 0344-F

• Assisting and processing Benefits Programs for eligible employees to resolve employee

concerns and issues.

• Participating in preparing for Health Fairs during open season to include contacting and

establishing a rapport with different Health carriers.

• Assisting with the Work Life Programs initiated by TSA Headquarters.

• Working with the Program Assistant for Workers' Compensation in processing claims and

providing assistance to injured employees

• Independently developing correspondence to communicate with employees and the U.S.

Department of Labor regarding Workers' Compensation issues.

• Establishing, maintaining, and auditing files as medical and personnel documentation is

submitted to the Administrative office.

• Serving as a back-up receptionist performing general clerical duties

Supervisor's Name: Elaine Jimenez,

Supervisor's Phone: 702-***-****

Department of Homeland Security- TSA 03/2006 – 12/2006

375 E. Warm Springs Rd., Suite 200 40 hours/week

Las Vegas, NV 89119 Salary: $32,510

Transportation Security Officer, SV Grade Level: 1802-E

• Performing pre-board screening of persons and their carry-on and/or checked baggage

• Implementation security-screening procedures in order to serve to protect the traveling public

by preventing any deadly or dangerous object from being transported onto an aircraft.

• Participating in information briefings and training concerning security-sensitive or classified

information.

o Collateral Duty Assignment: Next Generation Assessment Proctor (03/2006-12/2006)

Conducting assessments of minimally qualified candidates for TSO positions

o Reviewing background investigation and medical forms

o Completing fingerprints

o Conducting Farnsworth tests

o Conducting structured and local interviews.

Supervisor's Name: Desi Lewis

Supervisor’s Phone: 702-***-****

Department of Homeland Security- TSA 07/2004-03/2006

400 Airways Ave. 40 hours/week

Savannah, GA 31408 Salary: $31,948

Transportation Security Officer, SV Grade Level: 0019-D

• Ensuring the safety of pre-board passengers through the screening of persons and their

carry-on and/or checked baggage

• Protecting the traveling public by awareness and knowledge of security-screening operation

procedures

• Applying Screening Operation Procedures on the security checkpoint to prevent deadly or

dangerous objects from being transported onto the aircraft

• Detail Assignment: Workers’ Compensation Coordinator (04/2005-03/2006)

o Processing Workers' Compensation claims through the U.S. Department of Labor for

employees injured on the job

o Acknowledging and applying policies and procedures set forth by the U.S.

Department of Labor

o Providing training and procedural information to TSA workforce for eight different

airports to which the Administrative Staff in Savannah is responsible

o Gathering all pertinent information required to train Supervisors at each airport on

rights and responsibilities of Workers' Compensation for the injured employee and

the employing agency

o Providing status reports to the Federal Security Director regarding the Workers’

Compensation Program

Supervisor's Name: Cindy Lupton

Supervisor's Phone: 921-***-****

Department of Homeland Security- TSA 09/2002-07/2004

375 E. Warm Springs Rd., Suite 200 40 hours/week

Las Vegas, NV 89119 Salary: $25,639

Transportation Security Screener, SV

Grade Level: 0019-D

• Ensuring the safety of pre-board passengers through the screening of persons and their

carry-on and/or checked baggage

• Protecting the traveling public by awareness and knowledge of security-screening operation

procedures

• Applying Screening Operation Procedures on the security checkpoint to prevent deadly or

dangerous objects from being transported onto the aircraft

• Detail Assignment: Human Resources Assistant (07/2003-07/2004)

o Serving as a direct liaison between LAS (Las Vegas)/IFP (Laughlin/Bullhead City)

screener workforce and Human Resource/Administration

o Providing assistance to the screener workforce regarding all Human Resource

concerns

o Transmitting personnel documents to TSA HR Services

o Working with TSA HR Services and payroll to resolve benefits and payroll issues and

concerns

o Managing the Office of Workers’ Compensation Program (OWCP)

o Meeting with employees to explain their rights and responsibilities under the OWC

Program

o Completing required forms and communicating with scheduling operations to ensure

time keeping was completed correctly for injured employees

o Working with TSA HR Services and U.S. Department of Labor to resolve questions

and concerns regarding the submission of medical/pay information

o Managing a portion of scheduling operation

o Processing employees’ requests to change work schedules

• Detail Assignment: Duty Officer (02/2003-07/2003)

o Assisting Las Vegas TSA personnel with administrative details

o Answering phones and directing callers if necessary

o Updating database(s) to produce the number of staffing for each checkpoint

o Completing various tasks and miscellaneous projects directed by management

Supervisor's Name: Elaine Jimenez

Supervisor's Phone: 702-***-****

Wackenhut Corporation (McCarran Int’l Airport) 08/2002-09/2002

6280 S. Valley View Blvd., #314 40 hours/week

Las Vegas, NV 89118 Salary: $14.71/hour

Security Screener

• Ensuring the safety of pre-board passengers through the screening of persons and their

carry-on and/or checked baggage

• Protecting the traveling public by awareness and knowledge of security-screening operation

procedures

• Applying Screening Operation Procedures on the security checkpoint to prevent deadly or

dangerous objects from being transported onto the aircraft

Point of Contact: Human Resource

Phone Number: 702-***-****

Dillard’s 07/2002-08/2002

4200 Meadows Ln. 35 hours/week

Las Vegas, NV 89107 Salary: $9.00/hour

Customer Service Representative (Sales)

• Providing customer service to guests

• Assisting guests with sales and services

• Setting up of merchandise for advertisements

• Producing price reduction tags on inventory

• Cash handling/transactions

Point of Contact: Human Resource

Phone Number: 702-***-****

LaPour Partners (Real Estate Development) 05/2002/06/2002

5525 S. Decatur Blvd., Suite 101 40 hours/week

Las Vegas, NV 89118 Salary: $10.00/hour

Receptionist (Temporary)

• Answering multiple telephone lines

• Filing of Real Estate projects and blueprints

• Faxing documents to and from customers or alliances

• Sorting and distributing incoming mail

Point of Contact: Human Resource

Phone Number: 702-***-****

Bank of America 12/2001-05/2002

1933 W. Craig Rd. 40 hours/week

North Las Vegas, NV 89032 Salary: $9.50/hour

Teller

• Processing deposits and banking transactions

• Credit Card referrals

• Selling cashiers’ checks and travelers’ checks

• Balancing cash drawer

• Utilizing ten-key to process transactions

Point of Contact: Human Resource

Phone Number: 702-***-****

Footaction U.S.A 03/2001-07/2002

4200 Meadows Ln. 25 Hours/week

Las Vegas, NV 89107 Salary: $6.75/hour

Customer Service Representative (Sales)

• Providing customer service to guests

• Assisting guests with sales and services on footwear

• Responding to telephone calls from guests regarding footwear and sales

• Assisting with inventory and inventory audits on footwear

• Cash handling/transactions

• Training new hires on sales and services

Point of Contact: Human Resource

Phone Number: 702-***-****

EDUCATION

School: Mojave High School

Location: Las Vegas, NV

Years Completed: 12

GPA: 3.2

TRAINING

U.S. Department of Labor Training on the Workers' Compensation

Program- 12/2005

SKILLS SUMMARY

• Proficient in Microsoft Office Programs

o Microsoft Word

o Microsoft Excel

o Microsoft Outlook

• Working experience in Microsoft Office Programs

o Microsoft Powerpoint

• Ability to type more than 40 wpm

REFERENCES

Available upon request.

Contact this candidate