Customer Service Sales

RESUME

Anita Martin

***** ****** *****

Overland Park, KS 66223

Home 913-***-****

Email: ***********@*******.***

Objective: To work in a position that will maximize my expertise and

knowledge in the fields of Education,

Healthcare/Management, Entertainment/Cosmetics, Marketing and Sales and

Strong Customer Service.

Skills & Abilities:

Supervision: Experienced in hiring and training personnel as a past

business owner handling all facets of human resources and

responsibilities of the business.

Management: Formulate strategic business plans, empower management's

vision, goals and objectives.

Contact and follow up to build strong customer

service relationships with internal/external customers and

and other stakeholders. Managed over 300 employees. Trained in

license products and family estates,

manufacturing and marketing of products, sales, clerical, and

graphic design, warehouse shipping and

distribution in fulfilling purchase orders and

oversaw five retail stores in day-to-day management.

Medical/Healthcare: Assists with medical patients providing patient care

as assigned by physician not requiring RN Certification.

CPR, BLS certified and vital signs taken, weigh-ins, blood work, shots

administered, data taking on all patients, experience in the

area of female related care OB-GYN and Infertility. Closely

Monitored young adults with autism, PDD/NOS and

ADHD. Experience with Seniors with dementia and

alzheimers. Assists with education and health progress and collect data

and render statistical reports.

Customer Service: Show professional tact, courtesy, and commitment at all

times when handling internal or external

communications and resolve issues of customers promptly and professionally.

Marketing: Show innovation and creativity in promoting new company

products, arranging displays and booths at

NBA all star games, super bowls, merchandise centers

and NFL experience. Coordinated all events of the

Magic Show in Los Vegas, NV. And the International Toy

Show in Atlanta, GA.

Cosmetics: Skin Care Specialist, freelance make-up artist. Experienced

with several skin care lines, etc. Chanel, and Christian

Dior, Mac enhancing beauty and sales of products, photo shoots, print ads,

wedding parties, and theater activities.

Work Experience:

July 2009-June 2011 - Blue Valley School District - Paraprofessional SPED

LIFT. Provided students with one-to-one

Support, general education in the classroom, supervised peer

groups, activities, therapy, social skills, and jobs.

Participated on field trips all projects, monitored health and behaviors,

documented, documented on chart daily. Carried out instructional

programs designed by occupational therapist and speech pathologists in

preparation of materials, daily schedule of dietary and sensory

issues. Collect and calculate data based on

IEP goals, attend team meetings and continue educational

training.

January 2006 - May 2009 - Home Health Care (various private individuals)

Provide the proper level of patient care for seniors and

children in a safe and sterile environment.

Administering medication, monitoring behavior in ADHD patients, providing

evaluations to the family and addressed concerns regarding

their health status and other needs. Transported patients to doctor

appointments, monitored meals and performed other domestic

related services.

January 2004 - May 2005 - Proplex Entertainment, Kansas City, MO -

Developed new operations and negotiated boxing contracts

with promoters and professional athletes. Marketed and advertised events

and oversaw the budget for these expenses. Secured liquor

licenses and catering licenses. Decorated for fashion shows and

designed displays. Booked photo shoots and all cosmetic needs.

September 2001 - May 2005 - Crown Pro Stores, Kansas City, MO - Introduced

a new business entity and licensed retail apparel stores for

men, women, and children. Negotiated site contract and hired and trained

employees. Oversaw management and maintenance of five retail

stores and handled employee issues as well as inventory

of products, and purchased products from several

vendors.

September 1990 - May 2005 - Crown Pro Stationery, Kansas City, MO - This

was a family owned and operated

business. Developed strategic business plans to

manufacture market and sell licensed products. Served as a

business liaison coordinating the negotiation with vendors and licensees,

such as NFL, NBA, MLB, and NHL as well individual licenses and

family estates. Hired and trained employees in all phases of the

business. Responsible for advertising, marketing and graphic design

for vendors, such as Wal Mart, Sam's Clubs and manufacturing

and communication of the China market. Directly involved with vendors,

purchase

order statements, replenishment programs, warehouse and

distribution of products.

Education:

February 2008 - December 2010 - Currently enrolled in RN Program at

National American University, OP, KS

Completed 29 semester hours in Nursing Program

and 36 hours in general education courses.

August 1987 - January 1989 - Completed 61 college hours in general studies

at Bloomington Community College, Bloomington, MN

July 1980 - May 1982 - Sidney Collard Community College, New Orleans, LA

Completed 52 credit hours

1977 - 1980 Graduated from Kennedy Senior High School, New Orleans, LA

Other Skills:

Certified CPR Infant and Adult Emergency First Aid

Microsoft Word Applications

Typewriter, Calculator

References:

Mrs. Dorothy L. Taylor, 10207 Bond Street, OP, KS 66214,

*********@**.**.***, 913-***-****

Mrs. Rosalee A. Donnelly, 12936 Travis Street, OP, KS 66209,

*.*********@*****.***, 913-***-****

Mrs. Julie Williams, 11840 Woodland Street, Olathe, KS 66061,

**********@***.***, 913-***-****

Salary:

Negotiable

Contact this candidate