Manager Human Resource

SANDRA J BURNS

**** *********** ******

Orlando, FL 32837

PH 407-***-****

AREAS OF EXPERTISE

Investigation and resolution of Effective creation, communication

complex employee relations and management of all HR policies

issues and procedures

Development and management of Recommend appropriate compensation

recruitment plans. Create job for new hires and evaluate

descriptions, recruit, compensation for internal and

pre-screen, interview internal external competitiveness and equity

and external candidates for open

positions

Management training and Experience in FLSA, FMLA, ADA, EEO,

consultation on effective Workers Comp, Payroll, and HRIS

administration of staff systems. Experience in MS Office

management skills, including Suite

recruiting, training,

performance management,

employment law and employee

relations

Professional Experience

HR Manager Orlando, Fl March, 2008 to

Consumer Credit Present

Counseling Service

(CredAbility)

Implement and monitor all HR policies, programs and processes for non-

profit consumer education and counseling agency.

Developed and provided training on performance management, communication

skills, FLSA, FMLA, Diversity and Coaching skills for managers

Partner with legal to respond to EEO complaints. Respond to all

unemployment claims.

Successfully resolve employee complaints and issues by providing timely

investigations and consistent application of policies

Recruit and staff for all open positions

Develop and maintain policies and procedures, keeping current with

Federal, State and local laws

Develop compensation plan for agency

Administer payroll

Fedders Addison HVAC Orlando, Fl March, 2007 -

Mfg February, 2008

Regional HR Manager

Provided all HR services for Orlando and Texas locations

Developed and implemented compensation plan, pay ranges and merit review

process for hourly positions

Sourced and recruited all levels of personnel, including Directors,

Engineering staff, technicians and hourly skilled labor. Implemented and

trained management on Behavioral interviewing techniques.

Developed and implemented HR objectives and metrics

Provided leadership and training for plant safety committee. Manage

workers compensation

Investigate and resolve employee relations issues. Partnered with Site

Management, Corporate HR and legal when needed.

Company filed Chapter 11 bankruptcy

Wyndham Vacation Orlando, Fl August, 2005 to

Ownership January, 2007

Regional HR Manager

Re-vamped staffing plan for 220 seat call center. Assisted in creation of

accurate job descriptions, created and trained resort managers on

behavioral interview techniques and implemented pre-hire testing process.

Investigated and resolved numerous employee relations and company policy

matters involving harassment, discrimination, accounting issues and

workplace violence.

Provided training/consulting to resort and sales management on compliance

and policy issues. Served as point of contact for all disciplinary issues.

Analyzed resort compensation plan. Worked with Site Director and Corporate

Compensation to change comp ranges for hard-to-fill positions.

Implemented equity adjustments, where needed.

Using employee survey data, created task teams to develop action plans

which resulted in greater employee satisfaction.

State of Florida, Sanford, Fl January to August,

Department of Health 2005

Human Resource Manager

Developed HR Plans for staffing and selection and management training.

Developed and implemented management training in Coaching and Counseling,

Grievance Resolution and Interviewing Process and techniques

Investigated and successfully resolved grievances and employee relations

issues

Assured that payroll was processed accurately and on time. Resolved

payroll issues.

Posted job openings, pre-screened candidates and provided input to managers

during final selection process

Contract Assignments August 2003 - January 2005

(SunTrust Banks, Inc.) Contract Recruiter

Orlando, Fl

HR contract assignment with SunTrust Banks, Inc.

Recruited for exempt/management retail banking positions

Worked with managers to determine compensation rates for new hires

Staffed Wal Mart banking centers

Offered position at end of contract assignment

Regeneration Technologies, Sr. HR Manager

Inc. Alachua, Fl

Created, implemented and managed cost-effective recruitment and retention

plan

Set up/participated in hiring events for exempt and non-exempt positions

Manage recruiting cycle, including sourcing; (internet and company

intranet) job sites, interviewing, background investigations, offers and

onboarding.

Assisted management with written job descriptions. Assign compensation

grades/pay ranges

Developed and provided management training on HR issues

Resolved all employee relations and legal compliance issues

Left for personal reasons necessitating my return to Orlando

TeleTech Holdings, Inc. October, 2001 to

Deland, FL May, 2003

HR Manager

Develop cost effective strategies for recruitment and retention. High

volume sourcing and hiring for call center.

Effectively resolve employee relations issues according to the policy and

best HR practices

Handle unemployment, EEOC and other legal claims

Investigate and assure resolution of all compliance issues

Participate as member of Senior Management team in decisions impacting the

site

Universal Orlando May, 1998 to July

Orlando, FL 2001

HR Manager Tech Services

(mfg.

division)

Provided hands-on Human Resource direction in all HR functions for 900

technical service employees, (trades and engineering), located in three

sites in 24/7 environment

Aligned division human resource plan with company goals and policy. Wrote

and amended policies as needed.

Managed recruitment and staffing plan to meet organizational goals.

Interviewed, selected and hired exempt and hourly staff. Determined new

recruiting sources.

Partnered with line management to assess training needs and developed

training (soft skill and technical), to technical and trades employees

Provide resolution for employee relations and other issues in accordance

with company policy, and law.

Ardmore Farms (Quaker Oats Deland, FL January, 1996 to

Company) May, 1998

HR Manager Beverage

manufacturing

Managed all aspects of Human resource function, including Training,

Employment, Employee Relations, Compensation and Benefits Administration,

Workers' Compensation and Health and Safety Element Coordination, and

Community and Employee Service and Recognition Programs in non-union

manufacturing plant

Initiated processes to reduce hourly turnover and assure staffing levels

are maintained at optimal level.

Developed / delivered training for First Line Supervisors in Diversity and

Interviewing Skills, conflict resolution, coaching and handling performance

issues

Successfully represented company in Unemployment and Workers' Compensation

hearings.

Effectively managed HR budget and planning to assure strategic goals are

met while maintaining cost control measures

Developed hourly Compensation plan to allow for greater flexibility in

hiring and retention.

Worked extensively with all levels of management to develop human resource

strategies which support business goals and direction

Coca-Cola Manufacturing, 1991 to 1996

Nashua, NH

HR Manager

Beverage manufacturing

Developed human resource function as first HR Manager hired for Coca-Cola

Fountain plants.

Implemented self-directed work team structure to increase productivity,

quality, and customer satisfaction

Aligned HR systems with team based organization by developing internal

position posting system, team and peer review evaluation processes, total

compensation pay plan, and training leadership, problem-solving, conflict

resolution, and other skills necessary to team development

Developed cross-training process which expanded associates' skills and

reduced need for temporary staffing during peak production periods

Managed vendor training programs in diversity, continuous improvement, SPC,

and TQM

Ensured appropriate branch policies and procedures were developed and used

to minimize workers' compensation costs and comply with State and Federal

regulations

Defined and developed human resource goals and strategies to align with

plant annual business plan

E D U C A T I O N and TRAINING

B S Psychology American International College

Springfield, MA

Completed 33 hours of graduate work

in psychology

Professional Member Society for Human Resource Management

DDI Targeted Selection and Tactics for

Effective Leadership

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