Customer Service Manager

RESUME

Introduction

I am Arun S. Kaimal with a chemical engineering degree (B.Tech). I would

Like to get a suitable position to utilize my qualifications and skills in

the

Field of Chemical Technology, Marketing and Supervisory responsibilities.

A brief account of my qualifications and professional experience is given

below.

Education

College of Engineering & Technology, Amravati University, Akola,

Bombay, India.

B.Tech Degree in Chemical Technology, first division, Awarded in 1998.

Vishwadeep Higher Secondary School, Durg, (12 years) Higher Secondary

School Diploma. Awarded in 1989

Professional Experience

Care Core National- 400 Buck Walter Parkway, Bluffton, South Carolina

Intake Coordinator / Customer Service/ Scheduling Associate for Various

Health Management Companies (Aetna, Blue Cross Blue Shield, United Etc.).

American Express Customer Service Associate April 2007 to July 31, 2008.

(Answering Inbound and Making Outbound Calls, Cross Selling Products Based

on Client Requirement's, Offering them all possible help based on

guidelines. Achieving Sales Goal's and Other Duties as Assigned).

Customer Service Representative - Chase, SITEL: Savannah from March 6, 2006

to March 31, 2007.

2005-2007, Customer Service Representative - Medicare Project, SITEL:

Savannah from October 2005-february 2006

2001-2003, Assistant Branch Manager, Modi Career Marketing (I) Ltd.,

Modi Group, Durg, Chhattisgarh, India.

Job responsibilities: 1) Reporting to Branch Manager.

2) Procurement of Materials, decisions on man power requirement & optimum

utilization of manpower.

3) Maintaining discipline in office.

4) Improve customer relationship with branch office.

05/2000-2001, Apprentice Trainee in chemical engineering, Kerala State

Drugs & Pharmaceuticals: Vitamin A Division, Kalavoor, Alleppey, Kerala,

India.

Job responsibilities: 1) Reporting to Production Manager.

2) Detailed Study of various factors involved in the production of vitamin

A (raw material addition, dissolution, extraction, evaporation,

fractionation, hydrolysis etc.).

3) Various managerial aspects such as procurement of raw materials,

planning of

Production, man power requirement, optimum utilization of manpower &

utility

Services.

4) Entrusting proper work to technicians as per company norms.

01/1999-04/2000, Shift Engineer, Arabian Remedies (a Pharmaceutical

Company), Poovanthuruth, Kottayam, Kerala, India.

Job responsibilities: 1) Reporting to Production Manager,

2) Ensuring Smooth running of various factors associated with production,

3) Reporting, Rectifying and advising on solving problems arising under

certain circumstances,

4) Coordinating various safety aspects and maintaining proper safety norms

inside

Work place.

07/ 1998, Trainee Engineer, An. Remedies, Kottayam, Kerala, India

Special Achievements/Awards

Presentation of a seminar on 'Technologies for Environmental

Pollution control'.

Permanent Resident of United States of America

Home Address: 69 Brown Pelican Rd., Vernon River Plantation, Savannah, GA

31419

Cell: 912-***-****. E-mail: **********@*******.*** .

References: from the United states

1. Dr. Venke Venkatesh, Senior Engineering Fellow, Energy & Chemical

Recovery Solutions, Manufacturing Technology Center, International Paper

Company, 6285 Tri Ridge Blvd, Loveland, OH 45140, Tel. 513-***-****, E-

mail:

**********@*********.***

2. Dr. Chellu S. Chetty, Professor & Dean Graduate Studies and sponsored

Research,

Savannah State University, Savannah, GA 31404, Tel. 912-***-****. E-Mail:

*******@*************.***

3. Dr. Kenneth S. Sajwan, Professor Department of Biology & Life Sciences,

College of

Sciences & Technology, Savannah State University, Savannah, GA 31404.

Tel. 912-***-****, E-mail: *******@*************.*** .

References from Engineers/Professors in India

1. Mr. K.K. Narayana Kurup, Manager, Kerala State Drugs &

Pharmaceuticals, Alleppey, Kerala, India, Tel. 011 91-477-*******

2. Professor V.C. Renge, Head, Department of Chemical Technology,

College of Engineering & Technology, Akola, Maharashtra, India.

Tel. 011 91-724*******, E-Mail: ********@*****.***.

3. Professor Satish Khedkar, Department of Chemical Technology,

College of Engineering &Technology, Akola, Maharashtra, India.

Tel. 011 91-724-*******.

Contact this candidate