Customer Service Project Manager

Objective

Account in an organization seeking an extraordinary record of generating

new accounts, exceeding sales targets, enthusiastic customer relations,

and project management skills proven by 20 years of successful,

profitable self-employment.

Profile

Motivated, personable business professional with a successful track

record of profitable small business ownership. Talent for quickly

mastering tasks and various topics. Diplomatic and tactful with

professionals and non-professionals at all levels. Accustomed to

handling sensitive, confidential records. Demonstrated history of

producing accurate, timely reports meeting stringent insurance

guidelines.

Entrepreneurial agent with a history of surpassing customer and employer

expectations. Leverage consultative-sales strengths to identify

opportunities, nurture relationships and close deals.

Flexible and versatile - able to maintain a sense of humor under

pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven environments.

Excellent team-building skills.

Skills Summary

Project Management Computer Savvy

Report Preparation Customer Service

Written Correspondence Professional Presentations

General Office Skills Marketing & Sales

Business to Business Sales Bilingual- Spanish/English

Professional Experience

Sawgrass Marble & Tile/True Line Installations 1998- Present

Owner

o Manage all aspects of day-to-day and project operations, marketing and

provide impeccable customer service:

o Rapidly built a thriving business generating over $1million in

revenue in 5 short years.

o Develop and implement strategic marketing plan and write/design

print and outdoor advertising

o Built a clientele consisting of highly reputable businesses

such as, Walt Disney World, Gracious Living Design Center, and

Gem of the Hills.

o Responsible for creating and implementing projects for clients:

o Developed and supervised the coordinating, bidding, estimating,

defining, and staffing; prepared for and attended exhibits,

conferences, meetings, and other local, regional, and national

promotional opportunities.

o Maintain effective communication with clients and team of 50

subcontractors.

southcare 2007-2009

Insurance Agent

o Quickly became a standout producer, with top 5 percent ranking among a

40-member sales force.

o Prepare complex reports for managed care organizations and insurance

companies, ensuring full compliance with agency requirements and tight

deadlines.

o Interview prospective clients to obtain data about their financial

resources and needs, the physical condition of the person to be

insured, and to discuss any existing coverage.

o Seek out new clients and develop clientele by networking to find new

customers and generate lists of prospective clients.

o Explain features, advantages and disadvantages of various policies to

promote sale of insurance plans.

Jack Walsh carpet and rugs 2002-2004

Project Manager

o Oversee outsourced maintenance contractors and vendors for routine and

planned work initiatives.

o Interface with Architectural and Engineering Departments.

o Define business requirements and create documentation, obtain vendor

quotes, hardware, software, license and vendors.

o Provide leadership and supervision of all subordinate staff, manage on-

site and off-site resources.

o Create, estimate, and value engineered proposals.

o Negotiate hard and soft surface contracts.

Education/Licenses

Florida Health Insurance License

Florida Mortgage Broker License

Tile Contractor License

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