Customer Service Sales
Resume:
Michael Hurley
Santa Rosa, CA ***04
abgsfn@r.postjobfree.com
Objective: Customer Service in an organization where I can use my corporate environment experience
and negotiation skills.
Summary: I am a highly motivated business professional with extensive Customer Service and
Database experience, with excellent time management, negotiation and public relations skills. I am
seeking a challenging Customer Service position that has an emphasis on public contact. I have the
unique ability and track record of combining creative and organizational skills into productive results.
Caregiver 1/08-10/10
Duties:
For the past 3 years I have been the sole Caregiver to 4 people that are a big part of my life. Within that
time period I have been the Caregiver to my wife, mother, mother-in-law and neighbor. This has
presented me with the unique opportunity to enhance and enrich not only their life but mine as well. I
have met this challenge with great success. My wife is now totally independent. My mother and mother-
in-law still require some help that is now provided by both myself and my wife and our neighbor has been
hospitalized with a major heart attack.
Homecomings Financial 3/05-12/07
1650 Corporate Cr.
Petaluma, CA 95472
Duties:
Act as the liaison for the Brokers, Company Sales Associates, Underwriters and Closers of the residential
home loans throughout the U.S. Lock new loans, give quotes, make changes to the existing loans and am
accountable for all transactions (taking 50-70 calls a day) that exceeds all standards of the Department
(error ratio of .0025). Make fast and accurate decisions about 60+ products, calculate pricing, read,
understand and interpret National Rate Sheets to the Brokers and Underwriters. Email Closers of any
changes to loans and work with Mortgage-Flex, XP Professional and MS Office.
Birkenstock USA 6/02-8/04
Novato, CA
Consumer Relations
Duties:
Answered all questions pertaining to the Birkenstock products (over 400 different styles and colors) in
regards to sizing, availability, warranty, repairs, defective products, store locations and website via phone
and e-mail for the entire US. Negotiated with Retail Store throughout the US in respect to warranty or
defective issues on behave of the consumer. Evaluated defective and warranty repairs. Reported public
trends to Marketing Dept. and Web Team. Create template e-mail response letters. Processed Retail Store
Orders via Phone. Processed orders for replacements from 2 different Repair Centers for defective
products. Fulfilled orders and answered all questions about the Corp. Gift Giving Program. Track all
phone conversations via Siebel Database. Fulfilled all orders in Siebel or Lawson Database Software.
Used AS400 to check availability, place orders and check on shipping of products. Answered 10-50 phone
calls per day and 40-100 e-mails per day.
Adecco 11/98 to 04/02
Novato, CA
Assignments:
Autodesk
Database Expert
For 15 months where I analyzed and troubleshot migration of data from three different databases
(Meligian, Sap 3.4, Sap 3.1- custom) into a browser-type Oracle database called Poetic. Reported to
Software Engineers in making corrections to system. Research, analyze and collate hundreds of major
accounts across 4 different databases.
TravelSmith
Graphic Artist /Proofreader
For 2 months where I maintained and updated a web-based catalog. I transferred, collated, color-
corrected, enhanced, converted, filed and batch processed images from CD to be downloaded into a
database and then uploaded in to web server and proofread for errors on all entries into the catalog. I
worked in both PC and Mac systems using Debabilizer, Photoshop, Illustrator, Broadvision and Fetch
Software.
Lucas Films (Finance Dept.)
Database Project Worker
For 2 months where I catalogued and moved all the financial records for the fiscal year 1999 into boxes
for storage and entered this information into FilemakerPro database
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