Customer Service Management

Ronald E. Kinville MS, ASP, LEED Professional

**** ******** **** **** ******, UT 84081 208-***-****

******@***.***

Safety Professional

A dedicated Safety Professional with excellent educational and professional

credentials. Strong safety background in construction and manufacturing.

Self-motivated problem solver who leads others by example and is driven by

a desire for accuracy and successful project conclusions. Detail-oriented

leader, progressively promoted from entry positions to top executive

positions, capable of effective communication with people from all level of

experience and responsibility.

. Superior ability to draw upon education and past work experience to

protect company employees and assets, and to actively contribute to

the success of a company.

. Proven track record for proactive corporate safety compliance.

. Powerful leadership ability to incorporate talented people, effective

training and the latest technology to improve safety program

development, implementation, and review.

Core Competencies:

Safety program Audit program development Professional safety

development training

Proactive risk management OSHA compliance & Workers compensation

inspections regulations

LEAN manufacturing Theory of Constraints Six Sigma

Multi-site collaboration Quality assurance and Logistics / Inventory

control management

Supply chain management Computer / Software Schedule management

skills

Plant, design, & sales Strong DOT, FMCSA Consistent, ethical

management understanding judgment

Customer relations & Employee development Excellent communication

service skills

Maintaining Problem solving / Spanish speaking

confidentiality Conflict resolution

Professional Experience:

Safety Trainer - NPL Construction - Salt Lake City, UT - 2011 to present

> Conduct company training including New Employee Orientation, OSHA 10,

OSHA 30, DOT, FMCSA, etc.

> Research, develop, implement, and evaluate safety policy, procedures,

programs and presentations.

> Ensure corporate compliance to all applicable state and federal safety

standards.

> Participate in safety inspections and audits, including job sites and

excavation equipment.

> Investigate accident claims and conduct RCA to prevent future

incidents.

University Professor of Construction Management - BYU-Idaho - 2008 to 2011

> Instructed Architecture and Construction Management students in the

following courses:

o Framing Systems, Construction Safety (OSHA 30-Hour Course),

Residential Construction Practices

> Developed courses, outcomes and assessments.

> Mentored and advised students.

> Coached the NAHB RCMC 4-year competition team.

> Participated in cross-discipline collaboration to enhance educational

practices.

> Worked with industry representatives to facilitate department

equipment acquisition.

> Received a Faculty Recognition Award for consistent commendable

student evaluations.

> Received "Exemplary Faculty of the Year 2011" Award in April 2011

Owner - Standard Truss and Supply, LLC - St. Anthony, Idaho - 2006 to 2011

> Completed all start-up responsibilities for a new company including

procuring land and building for truss manufacturing, purchasing and

installing equipment, and establishing procedures for all departments.

> Interviewed and selected legal, banking, accounting and insurance

resources.

> Performed all duties with respect to personnel, manufacturing,

purchasing, safety, maintenance, sales, design, advertising,

bookkeeping, and customer service.

Plant Manager - Honsador Lumber / Hilo Truss Division - Hilo, Hawaii - 2004

to 2006

> Specific responsibility to manage the process of transforming an

existing, sub-standard truss manufacturing facility to a well-equipped

and well-staffed modern truss plant within a two year period.

> Identified and eliminated wasteful sales, design and manufacturing

processes and practices.

> Selected and implemented new equipment, transportation and

manufacturing systems, increasing output by over 400% without

affecting production flow.

> Designed and built new production systems including inventory control,

compressed air distribution, material handling, and product delivery.

> Recruited, hired and trained shop and office personnel.

> Increased shop employee attendance rates from under 65% to over 96%.

> Restored customer confidence by building a strong team of well trained

industry professionals devoted to product quality, customer service,

employee safety, and corporate integrity.

> Completed all objectives in less than a year.

Owner / Managing Partner - Quality Truss - Redmond, Oregon - 1998 to 2004

> Performed all management responsibilities to operate a truss

manufacturing facility with over fifty employees.

> Special recognition for 24 consecutive months without a lost-time

accident.

> Demonstrated proficiency in P & L, budgeting, scheduling, marketing,

design management, personnel administration, safety, equipment

installation, and customer service.

> Expanded production capability 300% in existing facility.

> Increased sales volume 500%.

> Sold the company in 2004.

Regional Technical Rep. / Eng. - MiTek Industries - St. Louis, Missouri -

1988 to 1998

(6 years)

> Reviewed and prepared truss engineering for customer base.

> Responded to customer's needs for technical support of design software

including demonstrations, installation, training, and hardware related

issues.

> Traveled extensively and conducted frequent group and individual

training for all levels of truss designers.

Education and Certifications:

* Bachelor of Science - Construction Management - B.Y.U. Idaho - Apr.

2008

* Master of Science - Safety, Security, & Emergency Management -

Eastern Kentucky University - Aug. 2010

* Graduate-level Certificate in Occupational Safety - Eastern Kentucky

University - Aug. 2010

* Associate Safety Professional (ASP) - Sept. 2011

* Accredited LEED Professional - Dec. 2010

* Commercial Driver's License with endorsements and medical card

* Crane Operator Certification (Overton Engineering)

* HIOSH Forklift Safety Trainer Certification

* Current First-aid and CPR certifications

* OSHA 30-Hour Construction course completion

* OSHA 30-Hour General Industry course completion

* OSHA 510 & 500 Trained, FEMA ICS-100 Trained

* Smith System Driver Trainer - July 2011

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