Sales Manager

Kimiko Y. Garcia

**** ******* *** ***** *** Francisco, CA 94080

Cell 510-***-****

***************@*******.***

[pic]EXECUTIVE SUMMARY

An experienced Office and Human Resource Manager with knowledge in all

aspects of benefits administration, including health, dental, vision,

disability, flexible spending account, and 401K plans. Has demonstrated

strong skills in time management and prioritizing tasks effectively to

complete multiple projects under pressure to meet deadlines. Work closely

with C level management to maintain strict confidentiality regarding staff

compensation, human resources issues, and sensitive business decisions.

Possesses diversified skills in supporting managers and executives to

advance internal operations in addition to maintaining employee relations

and day to day operations.

Expertise in:

* Healthcare Claims Process

* Human Resource Policy

* Payroll Administration

* Compensations / Benefits

* Employee Relations

[pic]

PROFESSIONAL EXPERIENCE

EMERGENTVIEWS, INC., SAN FRANCISCO, CA June

2009 - Present Office and Human Resources Manager

. Extensive knowledge of office administration and human resource policy

and procedures according to federal and state laws.

. Administer and process new hire paperwork, retain employee files, and

maintain office records.

. Prepare and distribute various employee benefit communications or any

company plan changes to employees.

. Serve as a link between management and employees by handling any

benefit inquiries or concerns, interpreting and administering

contracts, and helping to resolve any work-related issues.

. Organize and coordinate office functions and perform day to day

operations.

. Establish great working relationships with various business vendors by

setting up corporate accounts and be the main point of contact for all

company related orders, accounts payable and receivable matters.

. Regularly meets with Chief Executive Officer to exchange information

and to discuss issues affecting the office and business.

. Arrange all business related opportunities for the Chief Executive

Officer and President to attend to meetings, exhibits, and

conferences.

. Compile and maintain a high level of accuracy and attention to detail

when creating financial reports and correspondence for Chief Executive

Officer.

REGUS MANAGEMENT GROUP, SAN FRANCISCO, CA

2007 - June 2009

Center Operations Manager

. Opened new office center in 2007 by recruiting and interviewing

potential Client Service Representatives for new office clients to

utilize their administrative support and various other office services

our company offered to meet client business needs.

. Was responsible for direct day to day operations by overseeing,

prioritizing, and delegating tasks to center staff to meet deadlines

and service levels while maximizing efficiencies and expenses.

. Provided daily coaching and training to center staff ensuring that all

team members are trained, cross trained and effective in their roles.

. Accurately and timely billed and collected payment from clients.

Managed billing reports to ensure the service revenue is maximized

with each client by promoting every service we offer.

. Executed and maintained the Quality Service of the Center (QSC) by

being in compliance with our corporate standards in making sure the

center is clean, set up, and organized properly.

. Conducted sales tours, showed office space, drafted lease agreements

and managed sales related inquiries as needed.

Kimiko Y. Garcia PAGE 2

PROFESSIONAL EXPERIENCE (continued)

. Proactively identified and managed client needs by offering

alternative solutions while maintaining a high level of customer

service.

. Ensured daily communication and feedback with the center team on

client move-ins, move-outs, procedures/policy changes, and financial

goals we needed to meet.

BlOOMINGALE'S, SAN FRANCISCO, CA

2006 - 2007 Men's Fragrance and Skincare Business Manager

. Directed all daily activities in the Men's Skincare and Fragrance

Department, including leading and motivating my staff, developing and

managing the service environment, presenting a clean and organized

shopping environment for our customers.

. Monitored and addressed performance issues on a timely basis. Set an

example for great service to customers.

. Ensured all procedures, policies, exposure standards and shortage

awareness were thoroughly understood.

. Identified best sellers and key products and communicated merchandise

needs to buying organizations.

. Recruited, interviewed, trained, and selected service-minded sales

associates.

. Arranged training sessions with vendors for staff to gain knowledge of

new product offerings in the Women and Men's Fragrance and Cosmetic

Departments to be successful in sales.

. Capitalized on business opportunities by developing strategies and

utilizing vendor support to maximize sales during peak times.

. Communicated promotional events to staff offered by vendors to

maximize sales results of each event.

. Established great business relationships with each vendor

representative by coordinating events to maximize sales in all product

offerings and communicated frequently with vendors for store inventory

needs to eliminate any stock shortage.

ENTERPRISE-RENT-A-CAR, PLEASANTON, CA

2004 - 2006 Assistant Rental Manager

. Managed main office and two satellite branches and trained employees

in Sales, Customer Service, Accounts Receivable, Underwriting, and

Career Development.

. Developed and implemented new operational plan to improve four core

areas of management: Customer Satisfaction, Employee Retention &

Development, Growth in Fleet Management, and Profitability.

. Consistent Top Performer in Sales, over 135% in total package sales.

. Improved Enterprise Service Quality Index (ESQI) at local branch from

63% to 83% surpassing corporate average of 79%.

. Recognized for On Rent Growth of 26.5% above corporate average of 7%.

. Promoted from Management Trainee to Management Assistant to Assistant

Manager within a year from start date.

. Increased operating profit by 57% above corporate average of 50%.

. Marketed competition aggressively and was successfully able to gain

100% of dealership business and become the number one provider for

replacement vehicles.

COMPUTER & LANGUAGE SKILLS

Microsoft Windows, Word, Works, Excel, & PowerPoint.

Fluent in Japanese, oral and written skills.

EDUCATION

Saint Mary's College of California, Moraga

B.S.E.: Business Administration: Concentration in Financial Services

May 2004

Study Abroad: Sophia University, Tokyo, Japan, studied International

Business Spring 2003

Honors: Life Member, Alpha Mu Gamma National Collegiate Foreign Language

Honor Society, Lambda Beta Chapter.

Contact this candidate