Customer Service Office
Resume:
Celeste Marie Stroh
414-***-****; abgsb1@r.postjobfree.com
SUMMARY OF QUALIFICATIONS:
Over thirteen years experience in various office settings.
Skilled researcher, writer, editor, and proofreader.
Can work independently and on a team.
Superior communication, organization, and customer service skills.
PROFESSIONAL EXPERIENCE:
Meyer Consulting Services; Manteo, NC and Tallahassee, FL
Independent Contractor (2007-present)
Editing and proofreading content of multiple grant applications.
National Park Service; Manteo, NC
Office Personnel (Department of Interpretation, Park Ranger GS-0025-05)
(May 2009-November 2009)
. Researching, writing, editing, proofreading for the websites;
newsletter, and a temporary exhibit.
. Payroll entry.
. Maintaining volunteer database for the Division.
. General office work including filing, answering phones, and purging
old records.
. Aiding supervisors of the three parks as needed.
Office Personnel (Department of Interpretation, Park Ranger GS-0025-05)
(June 2008-December 2008)
. Researching, writing, editing, proofreading for informational site
bulletins, the websites, newsletter, and a wayside exhibit.
. Payroll entry.
. Development of new volunteer database for the Division.
. General office work including filing, answering phones, and purging
old records.
. Aiding supervisors of the three parks as needed.
Office Personnel (Public Information Office, Park Ranger GS-0025-05)
(June 2006-October 2006)
. Researching and writing daily press releases.
. Researching and revising policies and procedures.
. Attending Incident Command team meetings and management meetings.
Office Personnel (Public Information Office, Park Ranger GS-0025-07)
(June 2005-December 2005)
. Generating press releases.
. Researching, developing and writing flyers on the protected species
for public meetings.
. Aiding in the development of the interim protected species
management plan.
. Attending internal and public scoping meetings.
. Providing current incident information via press releases, the
website, and employee information line.
Interpretation Supervisor (Department of Interpretation, Park Ranger GS-
0025-07) (May 2004-June 2005)
. Supervising, coaching, and scheduling 11 seasonal rangers and 5-25
volunteers.
. General office work including reports, statistics, coordinating
projects, answering inquiries, purchasing supplies, operating
equipment, and providing evaluation information, recommendations,
and creative ideas to supervisor.
. Providing quality customer service including researching,
developing and presenting programs; working in the Visitor Center,
Museum and lighthouse; coordinating school group visits; insuring
safety of staff and visitors; and outreach.
. Working with other divisions to solve on-site issues.
. Completion of the Analysis Model for Supervisors and Performance
Management Systems courses.
Lead ranger (Department of Interpretation, Park Ranger GS-0025-07)
(March 2004-May 2004)
. Supervision of site and staff in supervisor's absence including
daily schedule, handling disputes, and working with the visitors.
. Providing quality customer service via informal and formal
interpretation as well as coordinating school group visits;
insuring safety of staff and visitors; and outreach.
. General office work including statistics, answering inquiries, and
operating equipment.
. Completion of Interpretation Modules 101, 102, and 103, CPR, and
AED.
Outer Banks Conservationists; Manteo, NC
Independent Contractor (November 2003-March
2004)
. Researching and developing the interpretive plan for the Etheridge
Farmstead.
. Developing and cataloging the collections.
Crowley Museum and Nature Center; Sarasota, FL
Program Director (June 2002-August
2003)
. Developing and scheduling programs, nature and history oriented
presentations, and large all-day events.
. Maintaining the collections, historic structures and the nature
trails.
. Publicity and public relations.
. Developing the newsletter and other publications; writing grants;
maintaining the website.
. Creating a photographic database.
. Maintaining and developing the membership and volunteer
organization.
. Working in the gift shop.
Dillard's Department Store; Sarasota, FL
Shoe Sales Associate (August 2001-April
2002)
. Stocking, organizing and selling shoes in the ladies' and
children's shoe departments.
. Opening and closing the register.
St. Augustine Lighthouse and Museum, Inc.; St. Augustine, FL
Curator of Collections (May 1999-Aug
2001)
. Maintaining the collections, historic structures, archives,
library, loans, and exhibits.
. Approval of historical information.
. Writing grants.
. Working with the media.
. Providing quality customer service via informal and formal
interpretation.
Public Relations and Membership Coordinator (Jan 1998
-May 1999)
. Advertising, publicity and public relations of the institution and
its associated events.
. Maintaining and developing the membership and volunteer
organization of the light station.
. Writing and producing the institution's main newsletter.
. Aiding in writing and editing of grants and publications.
. Providing quality customer service via informal and formal
interpretation.
EDUCATIONAL BACKGROUND:
Florida State University, Tallahassee, FL; M.A., History,
Concentration in Historical Administration and Public History
Christian Brothers University, Memphis, TN; B.A., History
References for Celeste Stroh
Mary Doll, Chief of Interpretation
National Park Service, Outer Banks Group
1401 National Park Drive
Manteo, NC 27954
Toni Dufficy, Interpretive Planner
National Park Service, Harpers Ferry Center
PO Box 50
Harpers Ferry WV 25425
Kathy Fleming, Executive Director
St. Augustine Lighthouse and Museum
81 Lighthouse Avenue
St Augustine, FL 32080-4650
904- 829-0745 begin_of_the_skype_highlightingend_of_the_skype_highlighting
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