Sales Customer Service

** ***** **** #****, **** Beach, Ca *****

Melissa Reynolds *************@*****.***,

Mobile: 925-***-****

Highly motivated customer centric professional. With experience in

relationship building, marketing, business development, sales, creative

planning and project delivery. Focused on delivering personal business

value for each individual client. Attributes include:

- Organized, Communicative, - Motivated and - Marketing & Sales

Responsible Creative Success

- Customer Focused, - Performance and - Solutions under

Excellent Listening Skills Revenue Focused pressure

- Well Versed in - Team Player - Client & Corporate

positioning Avia offering Recognition

- Work well under high

pressure situations

Professional Experience

AVIA Hotels 8/09 -

present

Housing Coordinator + Concierge Services

As the Housing Coordinator, my responsibility is to accommodate all aspects

of a contract after the finalization of the contract is signed by client

assisted by the Director of Sales . Having constant communication with

clients brings an immense amount of responsibility in making sure that each

step in the contract is followed up on as well as any details that need to

be modified/clarified are done in a timely manner.

Great communication efforts implemented daily to satisfy clients needs.

Responsible for taking and or loading reservations from the Flash marketing

and promotional sales such as Living Social and Jetsetter.

Assist Corporate Transient Sales manager in loading corporate reservations

when needed.

Loading Rooming lists and providing pick up reports for clients as well as

to the Convention center through out the Blockhead database (Convention

Bureau relationship).

Clarifying payment for each business and making sure that credit card

authorization forms and detailed information for the client is communicated

properly to the front desk department and others through the AVIA Facility.

Organizing special promotional items with the kitchen/front desk

Gift certificate responsible for fundraisers and special donation

opportunity to be partnered in

Staying on top of group inventory and if changes need to be communicated to

the housing coordinator

Constant communication to the housing coordinator to make sure we have all

our particulars in place for a finalized contract.

Redx and synexsis program review of future group inventory and pick up

reporting delivered to the director of sales and client we are working with

Researching old Market History Reports to present to clients for exact

numbers pertaining to their own commission and rebates

IATA Number clarification with clients, and inputting where appropriate.

Creating a clarified summary of invoices delivered to our clients directly

and verifying current prices with the accounting department as well as

reviewing contractual agreement

Communication efforts with each department prior to clients arrival and

clarifying any issues that may arise during their stay here at the hotel.

Responsible for providing attentive, courteous and efficient communication

to all guests prior to arrival.

Listen, discover and develop a guest "event plan" that must be

individualized, coordinated and executed during their Avia stay. Over

communicate appropriately with the Hotel team, any and all expectations

that deliver on that guests plan and creates that Avia experience that

drives current/future revenue and references.

Coordinate across time zones, develop and manage local community Vendor

relationships, manage customers expectations and concerns, develop day or

night packaged events for guest purchase and enjoyment.

Participate in front desk and concierge roles as required by market

realities

- Guest written recognition and corporate

commendation in writing for customer service

excellence

- Effective problem solver

- Developed a strong role for front desk support as well as

concierge efforts

Am Designs 6/08

- 3/09

Creative Assistant/Event Planner

Developed Marketing Messages for product line (houseware, stationary,

jewelry line). Prospected and helped build pipeline for new customers.

Organized Events and Special presentations communicating products to new

clientele.

. Strong communication efforts delivered daily for future clients

UMA Enterprises,Inc. 11/07 - 4/08

Accounts Manager

Included in team of 14 sales representatives, Handling 400+ accounts, and

continuing prospecting for new clientele in a home d cor wholesale setting

.

. Involved and traveled for trade shows throughout the United States to

present our products to businesses.

. Verbal and written communications skills implemented daily for

documentation purposes and also continuing an open

dialogue/relationship with customers for their needs regarding our

product line.

. Responsible for creating all marketing material for clientele.

- Using tools such as publisher and illustrator

programs.

- Photography usage daily to capture our clients

attention

Edgewater Skilled Nursing Facility

6/05-4/07

Director of Marketing & Director of Admissions

Edgewater is rated a 5 Star Skilled Nursing Center by Medicare, supporting

elderly patients that have just left hospitals in the Area. Duties

included;

. Marketing and Business Development, Prospecting and Delivery of new

patients and referrals.

. Brand Development and Awareness building thru numerous organized

opportunities. Diabetes, Cancer Research Fund Raising events were part

of my event responsibilities and development focus.

. Additional Event planning and execution with Doctors breakfast meets,

Release Nurses awareness, hospital and insurance organizations

education, Holiday celebrations and Community Service events.

. Hospital Tours and time spent with Families discussing the benefits of

the property and its capable staff as well as discussing the

requirements of their family member.

. State and Federal Compliance Responsibility and documentation of all

things related to HIPPA, Medicare and Medical Realities. Responsible

for evaluations, arbitration and detailed adherence discipline.

Significant Organizational skills required.

. Possess written and verbal communication skills that enables

discussion and documentation at multiple levels; patient, Doctor,

nurse, family, hospital, insurance organizations, and all different

business settings to assure everyone is on the same page. Concerns and

questions are concluded so that ultimate goals are reached for each

correspondent.

. Responsible for all Marketing Materials and creating new ideas and

presentning them to the community off site everyday.

Education

Cal State University, Long Beach Bachelor of Arts, Communications with an

emphasis in Speech - 2007.

Skills

Computer Literate, MicroSoft Applications, Adobe Publisher and all

associated Work related Tools, Lodgeworks systems: PMS, Synexis, Redx

Systems

Personal

Interests include: People, Relationships, Team and Community building,

Volunteer Work.

Creative interests include Marketing, Public Relations, planning, Singing &

Musical Theatre.

Contact this candidate