Customer Service Assistant

Michelle Freeburg

**** ******** ***** 803-***-****

Loveland, CO 80538 *.**********@*****.***

Objective: To obtain a challenging position while developing a successful career where my

experience and expertise will contribute to the success of your organization.

Education: Pensacola Christian College, Pensacola, FL

Bachelors in Medical Office Administration

Experience:

Nov 2010 to Aflac Columbia, SC

July, 2011 Client Services/Account Specialist II

Create and maintain daily data reports for supervisors, account managers, and entire client

services department, groups, and agents

Maintained important data sheets for the assistant vice president

Apply and reconcile payments for over 250 groups per month

Cancel policies for those groups as requested

Refunding premium as needed

Diligently assist groups and agents as needed to resolve any issues with their account

Maintain a healthy customer service relationship with agents and groups

Research premium discrepancies

Assist with daily activities as needed.

Sept 2007 to Sight Systems of the Carolinas Concord, NC

April 2010 Front Office Coordinator

Assistant to the President/CEO

Developed and maintained shipping/receiving area

Quality controller

Customer Service: Answered and transferred calls

Ordered products

Began a business profile on Face Book to further our reach into the community

Made difficult decisions for the CEO in his absence

Created promotional flyers as needed

In charge of purchasing, creating, and mailing holiday greeting cards

Handled all incoming and outgoing shipments, including all printouts of address labels

Dec 2006 to University City Vision Care Charlotte, NC

Sept 2007 Billing Specialist

Filed medical insurance

Ran daily and monthly reports

Ordered supplies

Scheduled appointments

Maintained filing system

Answered calls

Checked patients in/out

Typed letters for the doctor as needed

Pretested patients

Assisted optician in sales as needed

Computer Skills:

Excel

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Access

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Outlook

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Typing >80 wpm

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Word

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WordPerfect

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Omics

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Genelco

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Workdesk

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MediSoft

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PowerPoint

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RLIsys

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Officemate

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Adobe

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