Sales Manager

Mien Le

*** ***** ********* **

Tracy, CA *****

Cell Phone: 916-***-****

Email: ****.*.**@*****.***

QUALIFICATIONS: Strong team builder and team leader in a customer service

environment. Excellent ability to communicate effectively with both

customers and staff. Proven ability to manage a complex business in a multi-

tasking environment. Highly organized, with superior problem-solving and

analytical abilities. Significant experience in successful recruiting,

staffing, and training.

EMPLOYMENT

Present Michael Kors, Store Manager, Sacramento, CA

Directed store grand opening of new lifestyle boutique in the

Sacramento market. Accumulated core staff of 11 talented

employees before Grand Opening. Trained and developed team to

deliver world-class service, create a dynamic atmosphere, and

promote brand right excellence. The store has been honored

on numerous occasions for "Top Visual Door". On top of

driving for results and achieving sales plan other

responsibilities include analyzing reports, developing

management in their respective DOR's, inventory control,

stockroom management, recruit brand right talent, maintain

visual standards, and develop employees for advancement.

2009-2010 Nordstrom, Designer Specialist, Sacramento, CA

Providing expertise in luxury merchandise to ensure customer

confidence and service integrity. Analyzing designer sell

through reports, visual merchandising,

and educating the team on fashion trends and

luxury merchandise. Follow through

on all charge-sends, repairs, DTCs

(direct-to-customer) and online purchases.

2008-2009 Nordstrom, 1st Assistant Manager Women's/Salon

Shoes, Lynnwood, WA

Directed operations for two departments with a

staff of 20 employees.

Analyzed daily reports for sales,

markdowns/markups, shrinkage, and scheduling to

business needs. Recruited, trained, motivated

employees and management team to

help them reach their maximum potential in a

sales environment. Communicated

with buyers on special purchases and returned

items. Monitored sales floor activity

and merchandising products for positive results.

2006-2008 Nordstrom, Assistant Salon Shoe Manager,

Downtown Seattle, WA

Assisted and Lead a 9.7 Million dollar sales floor. Directed

and developed a staff of 15 Sales Associates. Facilitated

strategies with employees to help achieve daily, monthly and

yearly personal goals.

2004-2006 Nordstrom, Designer Specialists, Sacramento, CA

Building long-term customer relationships while providing

flawless service and expertise to achieve personal,

department and store goals. Achieved Pacesetter status the

first two years of selling.

2003-2004 Nordstrom, Sales, Roseville, CA

Working in a high production volume environment and mastering

multi-tasking while providing customer exceptional customer

service. Using personal book to follow-up with customer's

purchases to ensure product and service satisfaction.

EDUCATION

2000 National College of Technical Instruction (NCTI)

- EMT.Basic

- CPR cert

1997. El Camino Fundamental High School

REFERENCES

Brian Weaver (p) 916-***-**** (e) *****.*.******@*********.***

Folarin Tallman (p) 916-***-**** (e) **********@*****.***

Brian Cawyer (p) 206-***-**** (e) ***********@*****.***

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