Customer Service Manager

NICOLE SHARPER 206-***-****

***** ** ***** **. #*** Kent, WA 98031

******.*******@*****.***

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Education

University of Washington, Seattle, WA

Bachelor of Arts, Sociology December 2009

Certification: Retail Management June 2009

Experience

Wells Fargo Bank, Lead Teller Downtown Seattle, WA

May 2010 - Current, 40 hrs/wk

Provide customer service while finding the right solutions for

customers regarding their finances, support and assist team

members

Nordstrom, Store 1, Sales Associate, Brass Plum, Downtown

Seattle, WA, June, 2008 - March, 2010, 32-40 hrs/wk

Provide excellent service while assisting customers through

their Nordstrom experience, handle the cash register, use add-on

and suggestive selling tactics, clean the department, often

"Manager-in-Charge"

Nordstrom Store 1 BP Intern June, 2008 - Aug, 2008

Gained Managerial knowledge, networked with people in many

positions in the company

Nordstrom Rack, Store 16, Women's Apparel, Downtown Seattle, WA,

Feb, 2008 - June, 2008, 20-25week

Assist customers in the store, Run clothes back on to the floor,

manage the fitting room, assist customer service representatives

Abercrombie and Fitch, Brand Representative/Impact Team,

University Village/Southcenter/Downtown Seattle Jan 2006 -

December 2007, 15hrs/week

Greet and assist customers, cashier, stock room duties, make

sure clothes and store looks presentable

Activities

R.E.T.R.O. Revolutionary Poets VP of Campus Affairs 2008-2009

Sisterhood Secretary 2007-2008

Youth America VP of Marketing current

Qualifications

Customer Service Skills:

. Poised in high-stress environments

. Great attitude and very enthusiastic

Volunteer Work

Bread of Life, Seattle, WA, 2005 - current 12 hrs/mth

Boys and Girls Club, Seattle, WA, Oct 2005 - March 2006,

5hrs/week

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