Customer Service Real Estate
Resume:
ERIN B. MCKINLEY
Tempe, AZ ***83
******@***.***
Education University of Arizona, Tucson
B.S. Ecology and Evolutionary Biology, December 1998
Graduated with Honors Cum Laude
University of Phoenix
December 2004
Master's in Business Administration
Honors and Honors Program, 1996-1998 University of Arizona
Activities Member of Toastmaster's International: 2000- current
Two Bonuses for Quality Customer Service and Results at Allstate
Insurance
Silver Medal Award for Service 2003
EXPERIENCE
Insurance
Allstate Insurance, Mesa, AZ
Claims Service Adjuster
Settling Bodily Injury claims for homeowner's claims and major
injuries for automobile claims, analysis of accident scenes,
liability investigation,
Managing a pending of 60-90 claims, assistant manager of unit,
Handle Spanish Speaking Calls that come into office.
Claims Service Specialist: Handling fatalities and major
injuries to reduce severities for company Sept 00- July 2004
Internet
iCiX North America Director of Implementations and
Training, Dana Point, CA
Working with retailers, food processors, restaurants, and farms
from sale to implementation of the iCiX Approved Supplier
Exchange. Hold strategic board meeting, sales meetings, and
process improvement meetings to increase revenue. Reporting in
weekly management and sales meetings budgetary analysis,
developing plans for achieving budgeting goals, reported
directly to CEO to report all finance issue for department.
Managing call center personnel and Implementation group,
closing/managing on critical key implementations, writing
standard operating procedures for startup-company, Bringing key
accounts from development to closure of their vendor supply
chain management.
Develop corporate training for customer and their suppliers
implementing iCiX program. Companies included: Walmart, Costco,
Safeway, Del Monte, Target, Lowe's, Hasbro, Toys R Us, Coca-Cola
and many others.
July 2004-3/23/2011
Current Employment
Allstate Insurance, Mesa AZ
Total Loss Adjuster
Settling Total loss claims for both 1st and 3rd party claims.
Negotiating settlement on valuations of vehicles. 4/11/2011-
current
Language Minor in Spanish, Fluent in conversation, reading and writing
Currently have my real estate license for the state of California and my
license is hung with Evergreen Realty in San Clemente, CA. Handled
commercial and residential real estate transactions including leases.
Contact this candidate