Customer Service Management

Angela Vigo

*** ******* **** *********@*******.***

Fircrest, WA 98466 Phone: 206-***-****

OBJECTIVE

I am looking for a position where I can use my knowledge and experience to excel in the company.

KEY COMPETENCIES

Attention to detail and accuracy Stress tolerance

Interpersonal skills Persistence

Good communication skills Negotiation skills

Organization and prioritizing skills Conflict management skills

Information management skills Confidentiality

Problem solving skills Judgment

Decision making skills

PROFESSIONAL WORK EXPERIENCE

Accounts Payable: Accounts Receivable:

Researched and verified invoices and Entered daily deposit using bank check

statements scanner

Performed vendor and client research and Produced accurate and timely reports

Generated client invoices and statements

customer service

Assisted in accurately coding and entering Entered data in accordance with established

invoices standards, policies, and procedures

Resolved invoices not easily identified as Researched, tracked and resolved problems

well as disputes and discrepancies and discrepancies

Generated reports for management

Staff Accountant:

Completed monthly account reconciliations, ensuring that revenue and expenses were properly recorded

and discrepancies were investigated and resolved in a timely manner

Assisted in the production of accurate and timely financial statements

Responsible for managing operational data and ensuring data integrity and accuracy

Assisted in the development of operational procedures and documentation of data flow

Assisted in special projects as necessary

Income Tax Preparer:

Responsible for the preparation of federal tax returns for Individuals, Partnerships, and Corporations

Promoted to lead Tax Preparer based on recognized accuracy and productivity goal attainment

Developed excellent communication skills while working with management and in peer groups

Provided outstanding customer service working one on one with clients

Performed audit-like functions to identify errors while reviewing and proofreading financial documents

COMPUTER SKILLS

Proficient with Microsoft Office including: Microsoft Word, Excel, and PowerPoint

Experience using QuickBooks, Peachtree, AP21, Lacerte & ProSystem Tax Software

EDUCATION

University of Washington- Bachelors Degree in Accounting (Grad: March 2011)

CAMPUS INVOLVEMENT

Accounting Students Association Business Leadership Club

Phi Theta Kappa Honor Society Campus Crusade for Christ (CRU)

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