Customer Service Sales

David Barrera

*** ****** ***. *** * cell: 562-***-****

Long Beach, CA 90802 email: *****.*.*******@*****.***

EDUCATION

Institute of Computer Technology, Los Angeles, CA

Certificate in Business Communication/Word Processing

EXPERIENCE

DRG Intelligent Computer Concepts, Inc., Torrance, CA

June 2008 – Present

Senior Coordinator & Account Specialist

• Managed Fox Home Entertainment customer account

• Successfully organized and maintained inventory for Fox Home Entertainment

• Prepared presentations used in promotions and ads for major retailers

• Worked one-on-one with IT specialist to carefully re-organize the digital product ordering system

(Orderwave 2.0) used by Fox upper management, consumers and sales reps

• Managed customer service reps to ensure they communicated effectively when responding to inquiries

• Produced marketing projects and assured 100% accuracy and quick turnaround for: Wal-Mart, Sam’s

Club, Best Buy, Toys “R” Us, Sears Holding Corp.

• Managed heavy phone volume, e-mail correspondence and delivered quick turnaround

West Ridge Laboratories, Anaheim, CA

June 2007 – Jan 2008

Customer Service, Sales & Trade Show Coordinator

• Provided quality assurance for all materials

• Managed heavy call and e-mail volume

• Coordinated materials and presentations for Trade Shows

• Provided personal assistant to supervisor and sales department

The Guidance Center, Long Beach, CA

Nov 2006 – May 2007

Administrative Assistant

• Accurately produced monthly reports for all departments

• Coordinated company events and company meetings

• Created new employee handbook

• Provided personal assistant to lead therapist, doctors and assisted with special projects and research

• Maintained daily flow of multiple departments

La Opinion, Los Angeles, CA

July 1998 – Oct 2006

Administrative & Sales Assistant

• Managed 34 sales staff employees

• Researched data to produce weekly revenue reports

• Monitored accounts to ensure monetary accuracy

• Maintained communication with vendors

• Assisted managers with research, special projects and event planning

SKILLS

Languages: Fluent in English and Spanish

Proficient in Microsoft Office Suite 2007 (Word, PowerPoint, Excel, Outlook)

Seasoned professional with a proven track record to maintain close relationships with colleagues and clients

Freelance artist: painting and drawing

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