Customer Service Sales

JOSIE Q. SANTIAGO

P.O. Box **** Hagatna, GU ***** 671-***-**** ********.******@*****.***

ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE

Objective: To obtain an administrative position in an environment where courtesy, tact, attention-

to-detail, initiative, and innovation will foster productivity, efficiency, and growth. To become a part

of a team that thr ives on customer satisfaction and teamwork.

A reas of Expertise

- Customer Service - Developing Policies & Procedures

- Payroll Processing - Managing Files, Records, & Documents

- HR Functions

- Data Management

P roficient in MS Office (Word, Excel, Power Point, and Outlook).

PROFESSIONAL EXPERIENCE

GULF COPPER SHIP REPAIR, INC., Agat, GU February 2011 –

A ugust 2011

Administrative Assistant

P rovided a full range of support services for Management and 40+ employees. Assisted

management with contracts and production data. Handled all Human Resource functions in

coordination with Texas based corporate office. Assisted with payroll processing and t imekeeping

using M icrosoft Excel Spreadsheets. Responsible for handling phone calls, document preparation,

f ile management, mail handling, and supply ordering.

ASC TRUST CORPORATION, Hagatna, GU A ugust 2010 –

December 2010

Cash Management Assistant

Processed large number of retirement plan contributions and distribution payments on a daily basis.

Assisted Cash Accounts Manger in monitoring, recording, and t racking payments, and confirming/

corresponding with participants and plan administrators from companies, island-wide. Assisted

w ith various other tasks needed to manage company cash accounts, as well as other special projects

i n various departments.

G ULF COPPER SHIP REPAIR, INC., Agat, GU December 2008 –

January 2010

Receptionist/Payroll Assistant

P rovided a full range of support services for Management and 70+ employees. Handled all Human

Resource functions in coordination with Texas based corporate office. Processed daily and weekly

payroll using M icrosoft Excel Spreadsheets. Responsible for handling phone calls, document

p reparation, file management, mail handling, and supply ordering.

SAN DIMAS/SAN DIONISIO CHURCH, Merizo, GU October 2008 –

December 2008

Secretary

Handled a wide variety of office tasks, including phone calls, preparing correspondence and

sacramental documents, managing records, appointments and calendars, and operating parish gift

shop and visitors center.

BASS SHOE STORE, Carlsbad, CA December 2007 –

J uly 2008

Store Associate

Provided customer assistance on sales f loor as well as performing sales t ransactions. Maintained

s tock and cleanliness of sales f loor providing customers with a pleasant shopping experience and

efficient service. Participated in weekly shipment processing moving a high volume of product

s traight to the sales f loor. Also participated in annual inventory of merchandise.

I ROQUIOS POINT ELEMENTARY SCHOOL, Ewa Beach, H I A ugust 2007 –

December 2007

Paraprofessional Tutor

P rovided one-on-one guidance and support for students K-2 struggling in reading, wri ting, and

math. Conducted ongoing assessment of students to determine their individual needs and altered

t heir lessons accordingly. Assisted teachers with various tasks and projects in the classroom as

needed.

M IRACOSTA COMMUN ITY COLLEGE, Oceanside, CA M arch

2006 – May 2007

Student Worker/Veterans Technician Assistant

Acted as a liason between Veterans Affairs Education Benefit recipients and the Veterans

Technician by assisting new and continuing students with paperwork, providing them with all

needed information about various VA education programs offered, VA policies and guidelines, and

any other student services that may be needed as provided by the college. Screened phone calls and

e-mails, managed confidential files and records, and prepared student files for claim certification.

TUESDAY MORNING INC., Carlsbad, CA A pril 2004 –

December 2005

Store Associate/Supervisor

H i red as part of staff preparing brand new store location for opening. Processed large amounts of

f reight and merchandised sales f loor. Provided knowledgeable customer service and performed

sales t ransactions eventually becoming responsible for opening and closing operations, preparing

deposits, creating schedules, processing payroll, leading semi-annual inventories, and overseeing

s taff as Supervisor.

W ESTPOINT STEVENS, Carlsbad, CA M arch 1999

– January 2004

Store Associate

Assisted customers by providing product based knowledge in home furnishings outlet. Performed

sales t ransactions, maintained a well-stocked sales f loor, processed weekly shipments, and

merchandised sales f loor.

EDUCATION

Diploma, OCEANSIDE H IGH SCHOOL – Oceanside, CA; 2001

General Education, M IRACOSTA COMMUN I TY COLLEGE – Oceanside, CA; 2007

Bachelor of Arts, Psychology, I n Progress at HAWAI I PACIFIC UN IVERSITY (Online) –

Honolulu, H I

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