Manager Sales

Guymaurice Victor **** Birch Brook Lane ( Abingdon, MD

21009

410-***-**** ( abgs8h@r.postjobfree.com

Qualifications for Facility Management

Profile

Dynamic and results-focused leader equipped with more than ten years of

operations, sales/marketing, and personnel management experience.

Strategic planner with a proven track record of identifying/resolving

issues, analyzing needs, and developing strategies that improve revenue and

business growth. Leverages exceptional decision making and time management

abilities to establish objectives and drive goal attainment. Bilingual

(English/Spanish) with solid communication, motivational, and interpersonal

skills.

Additional areas of expertise include:

Budget Program Development Team Facility

Preparation Facilitation Management

Contract Customer Inventory Office

Negotiations Service/Relations Control Administration

Training/Developm Policy/Procedure Financial Recruiting/Interv

ent Compliance Analysis iewing

Career Synopsis

Johns Hopkins University 2008-Present

Operations Manager

Operations Manager of 100 bargaining union employees at JHU Homewood

Campus Janitorial Department. Responsible for budgeting labor, supplies,

equipment and related services/materials required for cost-effective

operations. Report daily to the General Manager citing current status of

facility infrastructure and pending work. Ensure the quality of cleaning

service exceeds the customer's expectations through appropriate scheduling

and assignments of cleaners, nightly inspections, customer relations and

identification of customer needs. Inspects completed staff assignments to

ensure compliance with JHU Custodial Department policy and procedures. Use

flexibility in cleaning schedule to address emergency or non-emergency

situations. Develops and implements facility floor care maintenance plan.

Operates and monitors proper cleaning of floor machines to ensure effective

floor care program. Mediates employee disputes promoting reconciliation and

professional growth and development. Work with Director of Human Resources

on effectively handling the progressive discipline written correspondence

process. Read and understand Union Agreement where applicable. Attend

required training with Human Resources, Management and Quality Control

Teams. Identifies and conducts training that is responsive to the continued

professional development of staff and recommends suggestions to the General

Manager. Create and maintain accurate inventory of uniforms, supplies and

equipment in writing. Submit payroll and ensure its accuracy and timeliness

through Kronos. Answer all payroll inquiries from employees and ensure JHU

Payroll policies are being adhered to by all employees.

Guymaurice Victor Page 2

410-***-**** (

abgs8h@r.postjobfree.com

Career Synopsis, Continued

Knight Facilities Management 2004-2008

Operations Manager, FedEx Field (Washington Redskins)/Camden Yards

(Baltimore Orioles)

Oversees daily operations, supports annual budget development, and

administrates fund allocation efforts. Manages several $2M contracts with

additional activities totaling more than $1M annually. Analyzes and

processes invoices for 18 vendors to ensure staffing agency and service

provider billing accuracy. Recruits, trains, supervises, and disciplines

employees accordingly. Provides headcount addition/reduction suggestions.

Manages training programs for supervisors and hourly cleaning personnel.

Prepares and processes payroll for 149+ staff members. Develops schedules

and executes special projects. Resolves issues and ensures safety

compliance. Conducts building inspections, defines site material/equipment

requirements, and controls inventory.

. Rescued struggling operations at a company and turned a $265K loss into a

$225K gain within a three-year period. Turned around operations for a

separate company, capturing $40K in profits (over three years) after a

$500K loss.

. Fueled profit growth by 10% annually due to cutting repair/manpower

expenses.

Total Sports Incorporated 2002-2005

Operations Manager

Scouted locations, negotiated leases, set up/staffed stores, managed

merchandising, and opened new stores. Identified and met customer needs by

working at different locations. Calculated sales figures and managed

financial ledgers and bank transactions for Maryland stores. Forecasted

market trends and attended tradeshows. Supervised, mentored, and trained

sales personnel and store managers.

. Influenced the design of custom merchandise with vendors such as Headgear

Sportswear, New Era Caps designs, Reebok Cap designs, and Mitchell & Ness

Branded Apparel due to conducting extensive market research.

. Supported the transformation of two Total Sports stores into Trendy

Lifestyle Sneaker Boutiques by establishing relationships with small

trendy vendors.

SBC Communications 2000-2001

Account Manager

Generated clients and supported customer network/equipment upgrades.

Maintained and improved the corporate sales database. Collaborated with

the technical sales support team and legal department; reported to the

regional sales director.

. Analyzed/resolved customer issues, exceeded expectations, and provided

outstanding customer service.

Guymaurice Victor

Page 3

410-***-**** ( abgs8h@r.postjobfree.com

Career Synopsis, Continued

JTB Sales & Marketing 1998-2000

Sales Team Manager

Oversaw in-store promotions and merchandising programs for key accounts.

Analyzed market/business trends, economic conditions and potential new

markets. Established marketing plans to improve products and customer

relationships. Collaborated with clients to create tailored marketing

programs/strategies. Developed a sales analysis program for sales

representatives to access customer inventory and sales figures. Traveled

and participated in multi-city promotions and event tours, including

scouting venues, setting up displays, and working events.

. Increased sales by $20M by securing six new lines of hair care products.

. Enabled the sales team to generate $6M+ in less than three years.

Credentials

B.S.B.A., Marketing & Management, Towson University

Computer Skills: Microsoft Word, Excel, Access, Power Point

Contact this candidate