Manager Sales
Resume:
Guymaurice Victor **** Birch Brook Lane ( Abingdon, MD
21009
410-***-**** ( ********@***.***
Qualifications for Facility Management
Profile
Dynamic and results-focused leader equipped with more than ten years of
operations, sales/marketing, and personnel management experience.
Strategic planner with a proven track record of identifying/resolving
issues, analyzing needs, and developing strategies that improve revenue and
business growth. Leverages exceptional decision making and time management
abilities to establish objectives and drive goal attainment. Bilingual
(English/Spanish) with solid communication, motivational, and interpersonal
skills.
Additional areas of expertise include:
Budget Program Development Team Facility
Preparation Facilitation Management
Contract Customer Inventory Office
Negotiations Service/Relations Control Administration
Training/Developm Policy/Procedure Financial Recruiting/Interv
ent Compliance Analysis iewing
Career Synopsis
Johns Hopkins University 2008-Present
Operations Manager
Operations Manager of 100 bargaining union employees at JHU Homewood
Campus Janitorial Department. Responsible for budgeting labor, supplies,
equipment and related services/materials required for cost-effective
operations. Report daily to the General Manager citing current status of
facility infrastructure and pending work. Ensure the quality of cleaning
service exceeds the customer's expectations through appropriate scheduling
and assignments of cleaners, nightly inspections, customer relations and
identification of customer needs. Inspects completed staff assignments to
ensure compliance with JHU Custodial Department policy and procedures. Use
flexibility in cleaning schedule to address emergency or non-emergency
situations. Develops and implements facility floor care maintenance plan.
Operates and monitors proper cleaning of floor machines to ensure effective
floor care program. Mediates employee disputes promoting reconciliation and
professional growth and development. Work with Director of Human Resources
on effectively handling the progressive discipline written correspondence
process. Read and understand Union Agreement where applicable. Attend
required training with Human Resources, Management and Quality Control
Teams. Identifies and conducts training that is responsive to the continued
professional development of staff and recommends suggestions to the General
Manager. Create and maintain accurate inventory of uniforms, supplies and
equipment in writing. Submit payroll and ensure its accuracy and timeliness
through Kronos. Answer all payroll inquiries from employees and ensure JHU
Payroll policies are being adhered to by all employees.
Guymaurice Victor Page 2
********@***.***
Career Synopsis, Continued
Knight Facilities Management 2004-2008
Operations Manager, FedEx Field (Washington Redskins)/Camden Yards
(Baltimore Orioles)
Oversees daily operations, supports annual budget development, and
administrates fund allocation efforts. Manages several $2M contracts with
additional activities totaling more than $1M annually. Analyzes and
processes invoices for 18 vendors to ensure staffing agency and service
provider billing accuracy. Recruits, trains, supervises, and disciplines
employees accordingly. Provides headcount addition/reduction suggestions.
Manages training programs for supervisors and hourly cleaning personnel.
Prepares and processes payroll for 149+ staff members. Develops schedules
and executes special projects. Resolves issues and ensures safety
compliance. Conducts building inspections, defines site material/equipment
requirements, and controls inventory.
. Rescued struggling operations at a company and turned a $265K loss into a
$225K gain within a three-year period. Turned around operations for a
separate company, capturing $40K in profits (over three years) after a
$500K loss.
. Fueled profit growth by 10% annually due to cutting repair/manpower
expenses.
Total Sports Incorporated 2002-2005
Operations Manager
Scouted locations, negotiated leases, set up/staffed stores, managed
merchandising, and opened new stores. Identified and met customer needs by
working at different locations. Calculated sales figures and managed
financial ledgers and bank transactions for Maryland stores. Forecasted
market trends and attended tradeshows. Supervised, mentored, and trained
sales personnel and store managers.
. Influenced the design of custom merchandise with vendors such as Headgear
Sportswear, New Era Caps designs, Reebok Cap designs, and Mitchell & Ness
Branded Apparel due to conducting extensive market research.
. Supported the transformation of two Total Sports stores into Trendy
Lifestyle Sneaker Boutiques by establishing relationships with small
trendy vendors.
SBC Communications 2000-2001
Account Manager
Generated clients and supported customer network/equipment upgrades.
Maintained and improved the corporate sales database. Collaborated with
the technical sales support team and legal department; reported to the
regional sales director.
. Analyzed/resolved customer issues, exceeded expectations, and provided
outstanding customer service.
Guymaurice Victor
Page 3
410-***-**** ( ********@***.***
Career Synopsis, Continued
JTB Sales & Marketing 1998-2000
Sales Team Manager
Oversaw in-store promotions and merchandising programs for key accounts.
Analyzed market/business trends, economic conditions and potential new
markets. Established marketing plans to improve products and customer
relationships. Collaborated with clients to create tailored marketing
programs/strategies. Developed a sales analysis program for sales
representatives to access customer inventory and sales figures. Traveled
and participated in multi-city promotions and event tours, including
scouting venues, setting up displays, and working events.
. Increased sales by $20M by securing six new lines of hair care products.
. Enabled the sales team to generate $6M+ in less than three years.
Credentials
B.S.B.A., Marketing & Management, Towson University
Computer Skills: Microsoft Word, Excel, Access, Power Point
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