Customer Service Sales

Millie Toralba

Po Box *****

Reno, Nevada *****

775-***-****

********@*****.***

Summary

** ***** ** ******** ******* in a phone bank call center, along with 11 years of sales experience selling financial

products.

Strengths

Customer service oriented

Courteous demeanor

Enthusiastic developer of good relations with clients

Developed listening skills

ACCOMPLISHMENTS

Earned multiple bonuses for sales / customer service

Consistently received top scores for performance monitors

Experience

1995 – 2011: Phone Banker / CSR

Wells Fargo Bank, Reno, NV

Responsible for answering calls in an efficient and timely manner

answered on average 65-75 calls daily

filed research / claims / disputes

help balance customers accounts

solved customers questions / concerns on their accounts

find a product / service that best suited the customers needs

able to remain calm & patient with difficult customers

Education

1989: AA from Hartnell Community College – General Studies

Salinas, CA

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