Administrative Assistant Customer Service

Sheila A. Morgan

*** *. **** ******

Philadelphia, PA 19123

Phone: 267-***-****

**************@*****.***

Objective:

To obtain a position as an Administrative Assistant where I can demonstrate

my ability to prioritize, follow directions, problem-solve and meet

deadlines.

Relevant Skills

. Interpersonal skills, verbal and communication skills

. Ability to maintain confidentiality as it pertains to corporate policy

. Ability to multi-task without compromising quality or productivity

. Can work well under pressure and meet deadlines

. Microsoft Word

. Customer Service

. Data Entry

. IDX

Experience:

Allegheny Valley School / November 2007 - January 2010

Receptionist

. Worked with adults with moderate to severe mental and physical health

. Answered multi-telephone lines and forwarded calls to appropriate

parties

. Directed visitors to appropriate onsite destination

. Separated and distributed mail

. Scheduled appointments for 136 residents

. Typed student reports and correspondence

Partnership for Community Support / June 2000 - January 2006

Administrative Assistant

. Worked with children with severe mental and physical health

. Responsible for processing confidential employee transactions, i.e.,

salary changes, vacation/absenteeism reports and performance

appraisals

. Interacted with various levels of staff throughout the organization

. Scheduled travel arrangements for executive staff

. Scheduled appointments for over 250 clients

. Typed correspondence and reports

. Prepared mass mailings for distribution to client families

Temple University Student Health Services / February 1988 - May 1998

Administrative Assistant

. Provided secretarial support four staff physicians and seven nurses

. Processed medical payments from students including collecting cash,

checks, and money orders

. Administrative duties included mail distribution, data entry, creating

letters and other documents

. Coordinated scheduling of doctor's appointments

. Maintained over 2000 college student medical records and filing

system

Education

Community College of Philadelphia

September 1975-May 1976

William Penn High School (Diploma)

September 1972 - June 1975

Contact this candidate