Customer Service Representative

Ulrich Tofack ** Rio Robles E #****

*.******@*****.*** ~ 510-***-**** San Jose, CA 95134

EDUCATION:

Bachelor of Science: Network Information Systems Security Graduated July 2011

St. Cloud State University Saint Cloud, MN

Associate Degree of Arts Graduated May 2008

North Hennepin Community College Brooklyn Park, MN Fall 2005 - Spring 2008

Hennepin Technical College Brooklyn Park, MN Spring 2005

- Honors List Spring 2005

COMPUTER SKILLS:

Programming: PhP/MySQL; XHTML; CSS; C++; JavaScript; Visual Basic 2005/2008; MS Access

Operating System: Windows XP, Vista, 7; Ubuntu Desktop/Server; Fedora; Windows Server; Cisco IOS

Software and other skills: HTML Pad; Oracle Database; MS Office; Libre Office; FTP; LAMP; XAMPP

RELATED EXPERIENCE:

Class Projects

- Configured CISCO 2600/2800 routers, 3500/3560 catalysts, and PIX-515e firewalls Spring 2011

- Assisted in writing a user-interface algorithm for RFID antennas using C# Fall 2010

- Built simple JavaScript enabled Web-pages Fall 2010

Personal Work

- Designed and implemented a simple database enabled Web-site with authentication

(http://tofack.zymichost.com/index.php) Fall 2010

- Currently preparing for a CCNA Certification Exam

Database Assistant Volunteer, Catholic Charities Saint Cloud, MN Summer 2009

- Assisted in designing and maintaining employee User Interfaces using an SQL database and Visual Basic 05;

- Installed Windows Server 2008 on machines running Windows Server 2003 and troubleshooting;

WORK HISTORY:

Customer Service Representative, Blockbuster Video Plymouth, MN August 2006 – January 2009

- Developed strong interpersonal and workplace communication skills by providing quality service to

thousands of customers

- Executed cash and phone transactions in a fast paced team-work environment, involving multi-tasking

EXTRA-CURRICULAR ACTIVITIES:

St. Cloud State University

- CNA Club (Computer Networking and Applications) Fall 2009 - Fall 2010

- OPAA (Organization for the Prevention of AIDS in Africa) Fall 2008 - Spring 2009

Hennepin Technical College

- Member of the PANGEA Multicultural Association Spring 2005

COMMUNICATION AND LEADERSHIP SKILLS:

- Fluent speaking and effective writing skills in English and French

- Strengthened interpersonal and business communication skills by excelling

in the "Communication in the Workplace" academic course Summer 2011

- Acquired strong leadership and organizational skills through the SouthWestern Company's

summer sales internship program Buffalo, NY Summer 2010

REFERENCES:

Available upon request

Contact this candidate