Customer Service Management

Mylisza R. Madsen

*** ******** ***

Atlanta, Georgia 30316

Email: *************@*****.*** Day Phone: 702-***-**** Skype:

myliszamadsen

OBJECTIVE

To gain a challenging position as an executive administrator in a growth

oriented organization that will utilize my professional experience towards

providing excellent administrative service.

PROFESSIONAL SUMMARY

Experienced Executive Assistant working in high demand, diverse

organizations, providing executive level customer service. Motivated

Administrator with reputation for thoroughness and accuracy onsite and in

office environments. Areas of competency include:

Team Building Personnel Management Leadership Innovative

Solutions

Logistics Microsoft Office Suite Organized Problem

Solver

Creative Thinker Excellent Communicator Motivator Information

Technology

Active Secret Clearance

EMPLOYMENT SUMMARY

Wyndham

2006-2011

EDUCATION

University Northern Las Vegas

June 2008

Bachelor's in Business Administration

University of Northern Las Vegas June

2008

Bachelor's in Finance

United States Air Force Reserve

2006-2010

QUALIFICATIONS

. Prepare presentations for C-Level Executives and customer meetings,

draft responses to various correspondence, process expense reports

as well as maintain confidential records and reports

. Answer calls and respond to moderately complex inquiries from

employees, management, or external sources

. Active Security Clearance

. QuickBooks Experience

. Organize the details of special events, International and domestic

travel arrangements, leadership agendas and itineraries

. Coordinate with external and internal executive-level staff to

accomplish a common goal

. Access documentation and maintain data by using business enterprise

systems

. Enter and manipulate data on database, spreadsheet, or file

management programs

. Communicate sensitive information to external sources and senior

management staff

. Handle the tasks of providing administrative support to the Chief

Executive Officer

. Responsible for answering phone calls, screening, and referring

calls to appropriate personnel

. Perform responsibilities of maintaining appointment schedules and

keeping calendar

. Coordinate in team events like planning, logistics, attendee

confirmations as required

. Receive, sort, distribute, open and screen incoming email and mail

. Collect and prepare information for use in meetings and discussion

of executive staff and outside individuals

. Draft and type non-routine memos, letters, documents and various

reports

. Operated a variety of office automation equipment to include multi-

line phone system, scanners, postal scales, copiers, facsimiles,

shredder, computers, and projectors

. Proficient in Microsoft Word, Excel, PowerPoint, and Office

. Managed confidential records and information; while adhering to

Privacy Act standards

. Directly supported/interacted with senior leaders on all

administrative and records management issues; ensured compliance with

federal and local regulations, standards, and protocol

. Reviewed and finalized correspondence; formatted, edited and

coordinated organizational policy

. Coordinated, planned, and executed projects and events exercising

ability to improvise, improve procedures, and meet demanding

deadlines

. Plan and coordinate luncheons, and develop presentations for

related on-site and off-site meetings

. Manages a diversity of routine functions and projects in a fast-paced,

computerized environment

. Analytical and detail-oriented with proven record for producing

quality work within strict timelines

. Demonstrate excellent communication, organizational, time management,

and problem solving skills

. Exercise independent judgment, decision-making abilities, and high

level of confidentiality

References

Available upon request

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