Customer Service Sales

Jennifer Harris Email: *****************@*****.***

***** ***** **** *****: 708-***-****

Country Club Hills, IL 60478

Career Summary: Experienced professional in marketing, promotion, merchandising, management, staff

training, customer service and retail sales. Strengths include: demonstrated ability to communicate

effectively with others to accomplish goals, work in a team environment, ability to resolve issues, and a self

starter who works to achieve goals and maintain and increase sales. Overall, I have successfully multitasked

and interacted with all levels of management, have excellent organizational, communication and interpersonal

skills.

Education: B.A. Degree, May 2009, Columbia College-Chicago, Chicago, IL

Major: Arts, Entertainment & Media Management with a concentration: Marketing &

Promotion specializing in Music Business.

Professional Experience:

COMCAST, [Customer Account Executive] Tinley Park, IL

Responsible for providing exceptional customer service and for generating revenues by forecasting and

closing sales in a call center environment.

• Assist customers with billing inquiries and payment transaction, recordkeeping.

• Perform troubleshooting tasks to assist with video issues and perform special projects as directed by

management.

• Maintain productivity goals and numbers set by company.

• Maintain employee files and the HR filing system.

• Copying, faxing and processing paperwork in a timely manner.

October 2009-Present

FOSSIL STORES, INC., [Sales Associate], Orland Park, IL

August 2007 – Present

Responsibilities include: effectively informing customers of features and benefits of products, while

maintaining high levels of customer satisfaction and quality of service by fulfilling customer and store needs.

• Increase profitability by generating sales and providing customer service.

• Develop, managed and maintain merchandise visual displays.

• Stay abreast of Fossil merchandise, company communications and policies.

• Follow proper cash register and cash handling policies.

VIBE MAGAZINE, Internship, Chicago, IL January 2009 – May 2009

Media Planning & Advertising

Responsible for managing daily activity: filing, proofread proposals, research, and provided copies of magazine

to clients who advertise with the company.

• Brainstormed to come up with innovative and creative ideas

• Assisted with promotional events

• Interacted with potential clientele

• Managed detail order processing

FOOTACTION USA, [Sales Specialist], Chicago and Decatur, IL

September 2001 – September 2006 Seasonal from 2003 – 2006

Duties included generating sales, making appropriate recommendations of merchandise based on customers

needs and inspiring their participation in our company.

• Responsible for generating sales and to provide customer service as needed.

• Greeted and approached customers promptly to determine type and quality of merchandise

desired.

• Maintained thorough knowledge of product merchandise.

COMPUTER SKILLS

Microsoft Word, PowerPoint, Excel, Outlook

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