Customer Service Manager

Tracy L. Mitchell

P.O. Box ****, Farmington Hills, MI Phone: 313-***-****/E-mail:abgs74@r.postjobfree.com

As your Recruiting Coordinator, I will facilitate and execute key functions related to staffing, recruitment, training, payroll, benefits,

and HR administration. Key duties include posting open positions, identifying new recruitment sources, conduct new hire orientation,

HR events, oversee benefits open enrollment, and provide exceptional customer service. Securing candidates within the target profiles

that insures the successful achievement of the company's growth.

SUMMARY OF EXPERIENCE & ESSENTIAL POSITION FUNCTIONS: Conduct new employee orientations in both group and

individual settings. Assist with performance appraisal reviews, providing counsel to supervisors regarding disciplinary actions,

workplace conditions, maintaining detailed documentation, and facilitate as needed. Verify I-9 documentation that it is valid and current.

Assist in the decision-making, hiring process at the executive level for all human resource matters; lead/professional responsibilities over

lower level support and clerical personnel while working effectively and collaboratively within the team. Local and out of State travel to

other facilities to conduct HR meetings, orientations, and open enrollment. Negotiate and maintain annual contracts with recruiters and

online job boards, and explore new methods of recruiting top talent. Coordinate and facilitate celebration activities and communication

meetings, and present general HR information at department functions. Respond to inquiries concerning employee verifications of wages

and other employment related questions. Manage nationally-used Applicant Tracking System (ATS), (MyStaffingPro) software for online

recruitment, train new users of the system, facilitate requests/discussions between support staff, end users, create and distribute quarterly

recruiting charge-back reports across U.S.Explain/answer more complex aspects of company personnel programs, such as salary

(compensation), employment benefit-administration, recruitment and placement, employee development, employee relations and

services, Equal Employment Opportunity (EEO), and labor relations. Actively participate in entire employment life cycle, including

screening candidates, background checks, utilizing behavior-based interview techniques, preparing offer/rejection letters, managing

relocation process, on-boarding new hires, as well as conducting exit interviews. Administer and/or scores aptitude, personality, and

interest tests. Maintain current working knowledge of standard concepts, practices and procedures as they related to federal, state and

local rules and regulations concerning employee compensation. Assist Human Resources Manager with the HR budget, AAP, gathering

needed information and documentation, scheduling meetings, sending all office/all company communications, monitoring meeting

calendar, and use of diplomacy, discretion and appropriate judgment when addressing callers. Perform other special projects as directed

by manager. 10% - 25% travel.

Recruitment Coordinator: My administrative role responsibilities included all of the following duties: scheduling interviews, extending

offers, generating offer letters, making welcome calls to all applicants prior to their scheduled start date, background variance resolution,

closing out classes, data entry and internal/external reporting. Also, worked with Staffing Consultants and third party vendors to ensure

that all applicants have been processed accurately, expediently, and treated with the utmost professionalism. Contact applicant within

SLA (usually same day or within 24 hours) of receiving Request for Interview (RFI) or Request for Offer (RFO). Schedule interviews

among multiple interviewers. Book resources for interviews. Provide travel arrangements as needed. Present applicant with a contingent

offer based on the information provided by Recruitment Team members.

QUALIFICATIONS: Excellent organization, time management, and task-management skills to maneuver in a very fast paced and diverse

environment. Proactive in meeting the company's goals. Perform tasks with a sense of urgency and in a timely and accurate manner.

Internet savvy; Search & Research. Multi-tasker, Meet Deadlines & Organized. Ability to work independently, with little supervision.

Pay close attention to detail & adapt to changing surroundings. Tenacious but tactful follow-up skills, with customer focus. High level of

discretion related to sensitive and confidential information. Excellent verbal and written communication skills; excellent interpersonal

skills. Demonstrated ability to influence others via strong relationships, conflict resolution, and analytical skills. Knowledge of

PeopleSoft; ADP/KRONOS payroll system. Interact effectively and support all levels of the organization (internally), as well as

establishing credibility, trust, and building partnerships with external vendors. Software Skills: Microsoft Suite, Word, Excel,

PowerPoint, People Soft, Outlook, ACT/Oracle Databases, Visio, HRIS/Great Plains, SAP, My Staffing Pro, Lotus Notes 8, Kronos, etc.

Illustrative activities; leave of absence, time and attendance, recording changes on all employee status as necessary (e.g., change of

address, bereavement leaves, departmental transfers, vacations, rate increases, terminations).

EMPLOYMENT HISTORY:

03/2006–07/2011 – HR Recruiter Coordinator, HR Department, Toyota Boshoku America, Inc., Novi, MI

02/2003-02/2006 – Assistant HR Recruiter Coordinator, HR Department, HR Management Group, Inc., Southfield, MI

EDUCATION: Associate's Degree - Business Administration - Davenport University, Warren, MI - Affiliation: Society of Human

Resource Management (SHRM)

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