Customer Service Manager

Caimbria N. English

*** ******* ****** *** ********, NY 10801 914-***-****

*.*********@*****.*** [pic]

OBJECTIVE: Seeking a marketing position where I can utilize my skills in

program marketing, editing, writing, and information delivery.

SUMMARY:

More than two years of experience in sales, administrative support,

customer care, and marketing.

Marketing internship with a major media company within the tourist

publication division

Excellent interpersonal communication skills

Works well under pressure

PROFESSIONAL EXPERIENCE:

2/2008 - Present Starbucks Coffee New Rochelle,

NY

Barista

. Prepares and serves specialty beverages in timely manner.

. Sparks revenue through sales techniques.

. Accurately maintains cash by computing sales prices, receiving and

processing payments

. Demonstrates excellence in customer service and hospitality

. Effectively manages time when working under pressure

. Cleans and maintains supplies, tools, and equipment

. Manages the storage areas in order to ensure compliance with safety

regulations.

. Supervises and trains new employees.

2/2011 - 4/2011 Morris Visitor Publications (Div Morris Communications)

New York, New York

Intern: Special Events Department

? Proofread, structured, and published online newsletter.

? Compiled excel spread sheets of contact information for current

and prospective clients.

? Organized and kept all groups within the company abreast of

ongoing events.

? Completed monthly audits for selected publications.

10/2005 - 07/2010 Irene's Beauty Plus & Boutique New

Rochelle, NY

Salon Coordinator

. Answered phones

. Scheduled and confirmed client appointments

. Assisted manager with operational/professional duties

. Assisted manager in all client relation duties

. Checked and escorted clients to the color department/Shampoo area

. Responsible for upkeep of reception and all common areas of salon.

EDUCATION:

Bachelor of Arts in Mass Media Communication Public Relations

Iona College - New Rochelle, New York, 2011

Overall GPA: 3.3/4.0

Dean's List 2008-2009

TECHNICAL SKILLS:

Proficient in MS Office Site, Email, Windows XP and the Internet

References Provided Upon Request

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